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Supervisor, Project
Saudi Arabia
Responsibilities 
- Manage the catering team to ensure they provide consistently high-quality food and service to patients, staff, and all hospital visitors.
- Operational oversight with a hands-on leadership style, with competencies across all areas of the operation.
- Perform tray assessments to ensure food quality and presentation and tray accuracy, randomly check accurate tray delivery to patients and completion of service within the stipulated time.
- Evaluate the Performance of Patient Service Experience and exceed patient and customer satisfaction.
- Develop robust kitchen operating procedures with line manager and ensure compliance with Food Safety and Quality standards.
- Ensure implementation of menus as per dietary requirements to meet patients' nutritional needs, including options accessible to team/ward staff outside kitchen hours.
- Ensure effective and accurate record keeping and documentation to prove due diligence and compliance with CATRION and MOH inspection.
- Liaise with direct manager for any support required at other locations.
- Responsible for all administration as required.
- Conduct and assist in the completion of employee evaluations or appraisals as per company procedure.
- Conduct regular area reviews to ensure team members are meeting performance standards and that agreed services are delivered as per contract/agreement.
- Deliver budgeted profit through management of food costs, labour costs, and overhead costs.
- Manage client relationships through regular, formal and informal interaction, addressing issues quickly without compromising project profitability.
- Ensure the highest standards of food safety and hygiene are maintained in accordance with the Quality Assurance Program; follow safe work practices.
- Report any equipment defects, maintenance requirements that could hamper service and liaise with the appropriate internal or external party.
- Report all accidents, incidents, injuries, and customer complaints immediately.
- Attend client and company training courses as deemed necessary and participate in safety initiatives.
- Ensure effective deployment of staff as per business needs to meet service requirements through robust roster planning.
- Attend daily meetings, briefings, trainings, and meetings as required.
- Aware of basic food and beverage knowledge with knowledge of nutrition and special diets
- Good in communication skills, both written and verbal
- Fluent in English; working knowledge of Arabic is an added advantage
- Ability to work effectively under pressure and willingness to work long and extended hours, with multitasking
- Well-groomed, friendly, cheerful, and polite attitude
- Enthusiastic and passionate about consistently providing exceptional service to customers and clients
- Ability to ensure a cost-efficient operation with optimum utilization of labour, equipment, and facilities within the budget framework
- Proficient in computer programs (MS Office - Word, Excel, PowerPoint & Outlook)
- Credentials in Health and Safety Training
- HACCP Certification preferred
- Must be strong in operations with ability to manage large healthcare operations
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