Supervisor, Security & Loss Prevention

About noon

We're building an ecosystem of digital products and services that power everyday life across the Middle East-fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a Logistics Senior Manager who can help us move even faster.

noon's mission: Every door, every day.

What you'll do

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

Role Overview: The SLP Supervisor is responsible for managing site security and loss prevention operations, including physical security, access control, surveillance, investigations, compliance audits, and vendor management, while partnering with stakeholders to ensure adherence to standards, reduce risks, and drive continuous improvement.

• Ensure that you understand, align performance and actions with, and can clearly articulate the vision and values of the S&LP department and the business. Flexible to work weekends and/or overnight shifts as necessary.
• Manage physical security of sites through guarding service & monitor optimum functioning of electronic surveillance devices.
• Manage the SLP JIRA requests for CCTV to make sure that the agreed SLA is being adhered to.
• Facilitate security screening process of all people entering and exiting the facility.
• Complete ad-hoc and batch badge requests within allotted SLA. Assigning access to individuals and/or groups with proper approval.
• Perform risk assessments of the site & operations and give recommendations and action plans to the relevant stakeholders whilst reporting these to the S&LP manager.
• Conduct Security Compliance audits helping to ensure physical standards are in place.
• Escalate all critical incidents to business partners (SLP leadership, Operations, HR, Legal, Safety, etc.)
• Build effective working relationships within the team & manage stakeholders to drive closure of recommendations and management action plans. Effectively partnering with internal customers in evaluating current and future security service's processes and initiatives
• Conduct preliminary analysis and subsequent investigation of losses both internal & external.
• Conduct detailed investigations within the policy framework, identify root cause & write a report, develop management action plan for process formulation/ compliance/ improvement.
• Conduct interviews when any cases of policy violations arise, including internal and external theft, reporting investigation results.
• Effectively use resources for data, CCTV and other surveillance, for purposes of loss analysis and investigations.
• Drive corrective and preventive process changes that could impact shrink reduction and incidents positively. Identifying, promoting, and implementing best security practices in a designated FC's and coordinating data collection from multiple FC's.
• Effectively manage security services vendors for SLA adherence and conduct training for security guards on S&LP processes.
• Manage preventative maintenance of physical devices and train staff on emergency response.
• Manage and maintain access controls and security tools (keys, asset stickers/tags, lost & found, CCTV, metal detectors, turnstiles, radios etc.)
• Coordinate with Government agencies at site level as well as the regulatory authorities for all security related equipment and subjects, (e.g. SIRA, SIA etc.)
• Act as point of contact for law enforcement authorities. Also, for emergency or critical circumstances.

What you'll need

• Bachelor's Degree in Logistics or Supply Chain Management or a similar role
• Minimum 5 years of experience in E-commerce in a related field
• Strong experience in working as a business partner in delivering better decision support and enabling strategic initiatives which help to improve organization financial performance.
• Excellent analytical skills as well as strong business acumen.
• Excellent interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders.
• Develop project & program work plan and ensure compliance with relevant Stakeholders.
• Recruit, lead and build a high-performance Project and Program team with ongoing performance reviews.
• Demonstrated ability to work in a multicultural environment and establish harmonious and effective working relationships both within and outside the organization.
• Promote efficient and effective logistics & supply chain management & processes.
• Analytical ability (e.g., pivot tables, lookup functions) to gather and interpret data to further develop, recommend and implement solutions.

Who will excel?

• We're looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.