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Supervisor - The Square

Dubai, United Arab Emirates

Overview:

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.

This role falls under our X Dubai umbrella and this role will be responsible in ensuring the smooth daily operation of The Square — an open F&B and lifestyle destination. This position bridges the gap between mall management, floor operations, and retail partners to ensure compliance, efficiency, and a high-quality customer experience.

Candidates with Mall Operations experience is a plus. (Work Location is Nad Al Sheba)

Responsibilities:

1. Floor Operations

Oversee day-to-day activities across all F&B outlets and retail units within The Square.
Ensure operational readiness of the venue, including cleanliness, ambiance, and safety compliance.
Conduct daily walkthroughs and report any maintenance, security, or operational issues.
Retail Coordination

Act as the main point of contact between The Square and management for operational matters.
Liaise with retail teams to coordinate activations, peak traffic schedules, and promotional campaigns.
Support tenant onboarding, compliance checks, and handover/takeover processes.
Stakeholder Management

Maintain strong working relationships with F&B operators, retail tenants, operations, and internal teams.
Address and resolve tenant or partner issues in a timely and professional manner.
Communicate updates, policies, and operational changes effectively to all stakeholders.
Compliance & Safety

Ensure compliance with regulations, health & safety standards, and licensing requirements.
Support incident response, emergency procedures, and regular safety inspections.
Reporting & Administration

Maintain daily logs of operations, issues, and resolutions.
Prepare reports on footfall, tenant feedback, incidents, and operational KPIs.
Assist with scheduling, access permits, and facility requests as needed.

Qualifications:

Preferred Educational Qualifications and Professional Certifications

Bachelor's degree in Business Administration, Management, or a related field

Experience

5+ years of experience in a supervisory or managerial role within mall operations.

For more information about Shamal, please visit our LinkedIn page - https//www.linkedin.com/company/shamalholding/

Note
Due to a high influx of profiles, only shortlisted candidates will be contacted

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