Supplier Performance Agent

What are your contributions to the team?

As a Supplier Performance Agent at Bombardier, within the Purchasing and Supplier Management division and the Supplier Management NA department, you lead supplier site visits, resolve performance challenges, and drive improvement strategies. Reporting to the Leader, Supplier Performance, you coordinate PO alignment, risk mitigation, and stakeholder collaboration to ensure smooth production flow.

• Lead visits at key supplier sites to analyze performance issues, and coordinate improvement strategies inclusive of PO alignment, process improvements and quality system improvements.
• Expedite all critical parts at critical suppliers to clear all roadblocks and ensure zero disruption to the production line.
• Work with the supplier to establish a back to PO plan through harmonized lines of balance and ensure a daily follow up.
• Align with all key internal stakeholders and prepare a clear mandate for the supplier intervention, regularly follow up on the mandate and ensure a smooth handover.
• Identify supplier improvement and risk mitigation opportunities at key supplier sites and manage these improvement activities.
• Drive execution of supplier performance improvement plans and interface with internal and external partners to collaboratively pursue solutions and closure of action plans.
• Work closely with Procurement, Quality, and Operations stakeholders to create supplier development plans centered on quality, delivery, capacity and supplier process capability.
• Provide regular feedback to all relevant stakeholders on supplier support progress through.
• Effectively communicates to internal and external groups and ensure appropriate escalation.
• Conduct a very thorough capacity / capability onsite review at the supplier and establish a clear action plan to address all the gaps.
• Coordinate your own work travel plans by doing the reservation, follow up, expense claim and financial review.

How to thrive in this role? Skills, knowledge & experience

• You hold a Bachelor's degree in Administration, Industrial Engineering, Operations management or equivalent experience.
• You have a minimum of ten (10) years experience.
• You must be ready to travel up to 70% of the time.
• You have strong manufacturing and production knowledge and experience.
• You have experience working with sub-tiers.
• You are extremely independent and able to work with new supplier with minimal information.
• You have experience in project planning and coordination involving several sectors.
• Your computer skills in MS Power point, Excel and Word are expert level.
• You are able to work on multiple tasks simultaneously and prioritize.
• You have a strong sense of ethics and are customer focused.
• You have a good analytical, planning, problem solving and interpersonal skills.
• You have operational and financial management knowledge (asset).
• You understand the business relationship & dynamics between the Supplier and Bombardier.
• You have strong communication skills and good knowledge of BA system.
• You are fluent in English (spoken and written).