Supplier Performance Management

Job Description

The core mission of the Supplier Performance Manager (SPM) role is to safeguard company operations by proactively monitoring suppliers, implementing de-risking strategies, and driving corrective actions at supplier sites. The SPM ensures strong operational performance across a portfolio of production suppliers.

Job Requirements

Minimum Qualifications

• Bachelor’s degree in Supply Chain, Engineering, Business, Operations, or a related discipline.
• 8+ years of professional experience in Supply Chain, Supplier Management, Program Management, or Supplier Development.
• Strong knowledge of supply chain operations, procurement strategies, and supplier relationship management.
• Solid understanding of quality systems, continuous improvement tools (APQP, Lean, Six Sigma), and production planning methods.
• Proficiency with ERP systems (e.g., SAP) and supplier performance tools such as LOB and WIP trackers.
• Excellent communication and interpersonal skills, with the ability to influence internal stakeholders and external suppliers.
• Strong analytical and problem-solving skills, especially in high-pressure environments.
• Ability to manage multiple supplier engagements concurrently, including remote and on-site coordination.
• Experience leading cross-functional teams and managing complex supplier recovery projects.

Key Responsibilities:

• Lead and implement supplier performance initiatives to achieve on-time delivery, consistent quality, and operational excellence.
• Manage supplier assessments, development programs, and escalation processes in alignment with supply chain strategies.
• Act as the primary point of contact for supplier performance improvement activities, collaborating with both internal teams and supplier leadership.
• Support crisis management and recovery for underperforming suppliers to protect delivery schedules and product quality.
• Communicate risks, progress updates, and performance improvement plans to executive leadership and cross-functional stakeholders.

Essential Duties & Responsibilities

Supplier Monitoring, Evaluation & Approval

• Evaluate and assess supplier risk and define appropriate monitoring plans in line with established procedures.
• Execute monitoring plans through annual and monthly performance reviews, baseline assessments, and supplier site visits/audits (scheduled and ad hoc) to evaluate capability, capacity, and compliance.

Supplier Performance Management

• Drive improvements in supplier logistics and quality using KPIs, scorecards, root cause analysis, and action planning.
• Lead the supplier escalation process to address delivery delays or quality nonconformance.
• Track and expedite critical parts using tools such as Line of Balance (LOB), Work-in-Process (WIP) trackers, and MRP diagnostics.

Supplier Development & Continuous Improvement

• Guide suppliers in applying APQP, Lean principles, and process optimization to achieve sustainable improvements.
• Define supplier development targets based on business needs and oversee implementation.

Cross-Functional Program Management

• Collaborate with Engineering, Commodity Managers, and Operations to ensure sourcing alignment and smooth program ramp-ups.
• Resolve supplier-related obstacles (e.g., documentation, first article approvals, change requests) that may affect delivery schedules.
• Provide regular updates and briefings to Supplier Performance teams and business units on supplier status and escalations.

• Benefits: Medical, Dental, Vision, 401K, etc.

• Equal Opportunity Employer/Veterans/Disabled

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• The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

*The California Fair Chance Act

*Los Angeles City Fair Chance Ordinance

*Los Angeles County Fair Chance Ordinance for Employers

*San Francisco Fair Chance Ordinance