Supply Chain Account Manager

Homzmart is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement.

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  Receive, review, and resolve tickets assigned by the Customer Operations team in line with SLAs.

• Communicate with vendors to verify details, resolve discrepancies, and ensure corrective actions are taken promptly.

• Coordinate with internal teams (Customer Operations, Logistics and Vendor Operations) to resolve operational bottlenecks.

• Update ticketing systems accurately with all relevant notes, actions taken, and closure details.

• Monitor daily ticket queues and escalate delays or complex cases to the Team Lead.

• Support process improvement initiatives by identifying recurring issues and sharing insights.

• Ensure all resolutions are aligned with company policies and enhance customer satisfaction.
  

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  Bachelor’s degree or equivalent experience in Business, Supply Chain, or related field.

• 1–3 years of experience in issue resolution, customer support, or vendor operations.

• Strong communication and coordination skills.

• Detail-oriented with good problem-solving ability.

• Ability to work in a fast-paced, cross-functional environment.

• Basic knowledge of Excel and ticketing tools (Sprinklr, Zendesk, etc.).