Supply Chain Associate

Key ResponsibilitiesSupply Chain & Operations

• Coordinate end-to-end import/export processes, including documentation, shipment tracking, and timely delivery.
• Work closely with carriers, freight forwarders, and vendors to ensure smooth operations.
• Maintain accurate records of shipments, purchase orders, and inventory.
• Assist in preparing shipping documents such as BL, packing list, invoices, COO, and other required certificates.
• Monitor daily shipment status and update customers proactively.
• Support the operations team in resolving shipment issues, delays, or escalations.
• Ensure compliance with company SOPs and industry regulations.

Client Communication

• Communicate with clients to understand their logistics and shipment requirements.
• Provide regular updates regarding shipment status, timelines, and delivery schedules.
• Respond to client queries professionally and ensure timely resolution.
• Build and maintain strong relationships with existing customers.
• Coordinate with internal teams to meet client expectations and service quality.

Sales Lead Generation & Business Support

• Identify potential sales opportunities during client interactions.
• Suggest suitable logistics services based on customer needs.
• Share potential leads with the Business Development team and help in follow-ups.
• Participate in basic market research to understand customer trends and competitor services.

Skills Required

• Strong communication and interpersonal skills.
• Basic understanding of supply chain/logistics operations (training can be provided for freshers).
• Proficiency in MS Excel, Email drafting, and CRM tools.
• Ability to multitask and handle pressure in a fast-paced environment.
• Problem-solving attitude with attention to detail.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time