Supply Chain & Customer Service Coordinator

Supply Chain & Customer Service Coordinator – Temp for 1 Year

Be part of our journey

As a global leader in speciality chemicals, we continue to succeed and strengthen our delivery of innovative, sustainable and high-performance solutions. We are passionate and excited about how we can develop and utilise new technologies to shape and inspire changes within an ever-growing market place.

Who We're Looking For:

• Bachelor’s degree in Business Administration, Logistics & Supply Chain, or a related field (preferred)
• 2–3 years of experience in customer service within a supply chain environment, or a background in logistics and customs
• Strong ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Excellent communication, planning, and organizational skills
• Team-oriented mindset with the ability to collaborate across functions
• Positive attitude with a strong customer service focus
• Proficient in MS Office applications; strong experience with SAP (SD module preferred)

What You'll Be Doing:

• Act as the key point of contact, ensuring daily communication with sales teams, customers, internal departments, warehouses, freight forwarders, and suppliers
• Accurately enter and manage customer orders in SAP, ensuring timely progression and execution
• Provide customers with accurate and timely updates regarding their orders and shipments
• Proactively communicate any credit or account-related issues affecting order processing, using a professional and solution-oriented approach
• Keep customers informed of any changes to delivery timelines or shipment schedules
• Prepare commercial documentation and coordinate with freight forwarders for both inbound and outbound shipments
• Manage customer requirements efficiently, ensuring timely responses and support for documentation needs

Essentials

Fluence in English and Arabic is a plus

Degree in chemistry or similar

Desirables

At least one/two years of sales or similar experience is preferred

Benefits Package

Medical Insurance

Dynamic, diverse and attractive workplace at the DSP Office.

Additional Information

This position is based at our Dubai Science Park, Dubai office.

If you require any reasonable adjustments during the hiring process or experience any issues with our online application process, please email esra.kaya@croda.com

Why Croda?

At Croda, we believe our people are our difference. We are people-led, driven by the desire to do good and deliver value, a unifying principle shaped by all the great people that have travelled through Croda since our beginning in 1925. We pride ourselves on bringing together diverse teams and talents from across the globe and, guided by our values of Responsible, Innovative, and Together, we are passionate about building an inclusive, collaborative, and diverse organisation with innovation and customer focus underpinning all that we do.

Croda is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.