Supply Chain Operations Assistant Supervisor

Responsibilities:

Functional Responsibilities

Monitor service quality Equipment,Spare part, Maintanance & Refurbishment:

• Prepare monthly performance report + sector KPI
• Analyze performance KPI per area (customer satisfaction) - Equipment/ spare parts
• Analyze performance KPI per area (customer satisfaction) - Maintenance/ refurbishment
• Prepare data for monthly meetings with partners to define actions - Maintenance/ refurbishment
• Prepare monthly reports on performance KPIs (based on information from the system) - Maintenance/ refurbishment
• Collect feedback on outsourcers’ MEM service quality from customers (qualitative feedback) - Maintenance/ refurbishment
• KPIs with service provider ( EMAS, ESAS, First time first right)
• Coolect feedback on third party’s MEM service quality from customers (qualitative feedback) - Equipment/ spare parts

Monitor equipment lifecycle & Collect equipment from customer:

• Work with IoT solution provider (request for change, adjustment, development)
• Track all the alerts from the IoT software
• Align actions with Sales (recover cooperation – unblock the equipment – or pick up equipment)
• Receive service call from the customer
• Receive the data from sales (point of sales which do not want to return the equipment)

Telemetry tracking :

• Track all the alerts from the telemetry system
• Manage updates of all MEM equipment movements placement and pick up
• Manage defined FTN alarm like no BIB, No Ice bank
• Manage defined alarm for Cooler
• Manage defined service alarm ( higher temperature, no door opening in defined time,)
• Manage no sign of life alarm
• Work with telemetry system service provider

Other activities:

• Contacting customer to find a solution and adjust communication in line with business content to find most efficient solution for complex requirements
• Coordination between MEM, Commercial and 3PL( by phone, zoom meetings, email)

People Responsibilities

• Develop winning relationships with key stakeholders within the Cluster Supply Chain function and DACH BU MEM teams, embedding GBS services within the organization
• Support the Customer Service Lead & MEM Lead with all initiatives to improve GBS service offerings

Qualifications:

• University degree or High school
• Proficiency in English and
• Previous exposure to similar role is a plus
• Min 1 yr experience within service or customer order management role able to demonstrate good stakeholder management and alignment to external customer needs and expectations.
• Excellent analytical skills and numerical abilities;
• Great communication and interpersonal skills;
• Strong Excel & Office package knowledge mandatory;
• Results oriented;
• Able to handle multiple projects within tight deadlines;