Supply Chain Service Delivery Head (FMCG Background)

Envision Employment Solutions is currently looking for a Supply Chain Service Delivery Head (FMCG Background) for one of our partners, a global leader in consulting, digital transformation, technology, and engineering services.

This position requires flexibility to work on US times and flexibility to travel abroad when needed.

Job Summary:

The main purpose of the role is to maintain a strong strategic relationship with our client by delivering and driving forward high-quality services. The role involves managing end to end processes effectively on a daily basis including operations, finance and providing leadership in order to provide the Client with a high-quality service. In addition to ensuring that all Service Level Agreements and KPIs are met according to schedule. The role will provide an opportunity for creative thinking and solution design and will involve managing any changes to the operations as we constantly look for ways to shape, simplify and sustain services.

Responsibilities:

• Assures sufficient resources to perform operations for the Client
• Creates, leads and develops strong and effective teams motivated towards effective performance and objectives realization
• Ensures that all targets and deadlines described in KPIs and SLAs are met according to Client’s expectations
• Manages turnover and recruitment processes for the project
• Takes care of quality improvements
• Plays a role model to influence other individuals' behavior and professional development
• Defines new opportunities by identification of potential areas where scope of project can be increased, encourages the Client to identify other areas that could have the impact on scope increase

Requirements:

• Bachelor’s degree in Business Administration or a related field
• 8 - 12 years of experience in service delivery phases and people management
• Must have Leadership/Management Experience for at least 2 years
• Fluency in English
• Transition experience will be an asset
• Strong client relationship management skills
• Impact and influence skills
• Process management and improvements skills
• Good client facing and presentation skills
• Change management skills
• Able to work on multiple tasks in demanding environment and work with people from diverse culture
• Ability to work effectively under time pressure and with deadlines
• Teamwork approach