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Support Associate - Front Office (Oncology)

Are you looking to expand your medical office experience? Dayton Physicians Network is looking to add a Support Associate - Front Office to our Oncology team at our Kettering location!
Summary:
The Front Office Support Associate provides support to all functions within the medical office. Duties to include, but are not limited to: answer and route incoming calls; patient check in and out; collect co-payments/deductibles; update patient demographic information, schedule appointments; pull, file, scan medical records; various administrative tasks as required.
Schedule: Monday through Friday 8:00am - 4:30pm
No evenings, weekends or holidays!
Work/life balance schedules
Why work for Dayton Physician's Network?
  • Full-time employees are eligible for health, dental and vision benefits
  • Company holidays and a flexible holiday!
  • Generous Paid Time Off (PTO) Package
    • Additional accrual increase after 1 year of service with Dayton Physicians!
  • 401K
  • Scrub Allotments
  • Yearly Bonus Program
  • About Dayton Physicians Network <- Watch video here!
DPN Core Value Expectations:
The CARES model reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:
  • COMPASSION: the patient is at the center of all we do
  • ACCOUNTABILITY: we hold ourselves accountable for our actions
  • RESPECT: we show respect for others
  • EXCELLENCE with Innovation: we strive for excellence in all we do
  • SERVICE through Collaboration: we provide service to our patients, team members and community.
Essential Duties and Responsibilities:
  • Answer and route incoming calls;
  • Obtains, verifies and updates patient demographic information;
  • Collects and records co-payments and/or deductibles;
  • Verifies charts contain all necessary paperwork;
  • Schedules return appointments, as required;
  • Scans medical records for EMR as needed or requested;
  • Ensures patient waiting area is free from trash and clutter;
  • Assists other office support positions as needed or requested;
  • Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values;
  • Other duties as assigned.
Required Education and/ or Experience:
Requires a High School Diploma or GED. At least one (1) year of previous experience working in a Medical Office or administrative position, 2-3 years’ experience is preferred.
General Skill Requirements:
  • Excellent oral and written communication
  • Working knowledge of Microsoft Office, including Word, Excel and Outlook.
  • Experience working with a Practice Management system.
  • Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.

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