Support Call Agent

IGET SOLUTIONS PVT LTD is looking for a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will manage customer interactions, address inquiries, and ensure every customer has a positive experience. If you enjoy helping people and solving problems, we would love to hear from you.

Key Responsibilities:

• Handle customer calls professionally and courteously.
• Respond to customer inquiries via phone, email, or live chat promptly.
• Provide accurate information about company services, processes, and policies.
• Resolve customer complaints while maintaining a positive experience.
• Keep detailed and accurate records of customer interactions.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain a professional tone and deliver consistent, high-quality support.

Requirements:

• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to remain calm and professional under pressure.

Shift Details:

• Timings: 5:00 PM – 2:00 AM (Night Shift)
• Location: 31/A-Plaza, AA Block, Sector D, Canal Heights, Bahria Town Lahore
• Job Type: Full-time (In-person)

If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, IGET SOLUTIONS PVT LTD is the right place for you!

Pay: Up to Rs80,000.00 per month

Work Location: In person