Support Co-ordinator

Job Title: Member Support & Coordination Executive

Location: Bhubaneswar

Department: Operations & Member Relations

Reports To: Community Manager / Operations Head

Note: Please carefully read the requirements before applying for this job, as it is only open to females.

Job Summary:

We are looking for a dynamic and service-oriented Member Support & Coordination Executive to be the primary point of contact for inbound member inquiries and to coordinate seamlessly with internal teams for smooth day-to-day operations. This hybrid role is ideal for someone who thrives in a fast-paced coworking environment, enjoys interacting with people, and is excellent at multitasking.

Key Requirements:

• Female candidates are preferred for this role
• 0 – 2 years of experience in customer service, front desk, or admin roles; coworking, real estate or hospitality experience is a plus.
• Strong verbal and written communication skills in English and the local language.
• Friendly, proactive, and confident personality with a customer-first attitude.
• Excellent multitasking and organizational abilities.
• Familiarity with basic office software (MS Office/Google Workspace) and CRM systems.

Key Responsibilities:

Inbound Member Support

• Handle inbound calls and email queries from potential and existing members.

• Provide accurate information about workspace plans, pricing, facilities, and availability.

• Schedule and coordinate workspace tours and virtual meetings with the sales/community team.

• Maintain a courteous, helpful, and solutions-driven approach in all communications.

Internal Coordination

• Coordinate with the legal and accounts team get the process along.

• Follow up on agreement renewals by members and ensure timely renewals.

• Coordinate with Legal and other govt departments as per requirements getting the renewals done.

Administrative Support

• Update CRM and internal systems with member details, visit records, and call logs.

Working Hours: 9:00 AM to 6:00 PM, Monday to Saturday

What We Offer:

• A collaborative, open work environment

• Growth opportunities in the coworking and flexible office space industry

• Exposure to dynamic startups, creators, and professionals

Job Type: Full-time

Pay: ₹8,000.00 - ₹20,000.00 per month

Work Location: In person