Support Co-Ordinator

Cornwall Housing is evolving to better meet the needs of the people and communities we serve. Our values of Collaboration, Honesty and Learning are central to this, helping us stay focused on doing the right things in the right way. These values guide how we work openly, take responsibility and keep improving the way we deliver our services. By bringing our teams closer to our customers and strengthening our local presence, we’re building a more responsive and supportive organisation.

We are looking for a Support Co-ordinator to join our Independent & Supported Living Services team. This is a rewarding opportunity for someone who is compassionate, organised and committed to delivering trauma-informed, person-centred support to families with diverse and complex needs.

About the role

As a Support Coordinator, you will play a key role in ensuring our specialist housing services run smoothly, safely and effectively. Working closely with a Scheme Management Officer, you will support residents living in temporary supported accommodation, supporting them to maintain independence, improve wellbeing and successfully transition into permanent housing.

This role requires you to consistently apply a trauma-informed approach, recognising the impact of trauma and adapting your practice to promote safety, trust, and positive outcomes for residents.

You will be responsible for safeguarding and risk management, resident engagement and providing day-to-day support to families with diverse and complex needs. As a visible and trusted presence within the service, you will build positive relationships with residents and partner agencies, helping to create a safe, inclusive and supportive environment where individuals can thrive, build confidence, resilience and independence.

About you

To be successful, you’ll be/have:

• Level 3 qualification (e.g. NVQ3 in Housing, Health & Social Care or equivalent experience)
• Experience delivering person-centred support, including support and safety planning.
• Ability to assess needs, manage risk and maintain accurate records
• Passion about supporting families with diverse and complex needs
• Commitment to delivering trauma-informed support as a core part of their practice
• Understanding of the impact of trauma and can adapt their approach to meet individual needs
• Knowledge about the challenges facing families experiencing homelessness
• Ability to build strong, trusting relationships while maintaining professional boundaries
• Confidence in managing workloads and balancing competing priorities
• Strong organisational, communication and IT skills (Word, Excel, Teams, Outlook)
• Understanding of safeguarding, risk management, confidentiality and professional integrity
• Resilience, reflectiveness and commitment to continuous learning

To find out more about the role and requirements, to view the Role Profile please copy this link into a new browser window. https://www.cornwall.gov.uk/media/fxbbjkfu/500107_supportco-ordinator_rp.pdf

Our offer to you

Salary: £28,072

Working Hours: 37 hours per week, generally worked Monday to Friday between 9:00am and 5:00pm, with flexibility required to meet business needs.

Contract Type: Permanent

Base: Onsite working within our supported temporary accommodation in Truro, Cornwall, TR1 3AY

What you’ll get from us in return is:

· A challenge like no other – Cornwall is unique and so are we!

· A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Support, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work

· A senior management team who will listen and support you, and encourage your ideas and creative thinking

· Investment and support in your continuous learning and development

· Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to an Enhanced DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.

To apply

It’s really easy to apply for our roles on Indeed – simply click on Apply to create a candidate profile, answer the screening questions and upload a CV and covering letter/statement.

The planned closing date for applications is Tuesday 7 July 2026 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early.

Interviews are planned for 13 July 2026. This will be an in-person interview at Chy Trevail, Bodmin, PL31 2FR. We are unable to provide interview expenses or relocation packages

We are a Disability Confident Committed employer and aim to interview disabled applicants who meet the essential requirements of the role. Where application numbers are high, we may invite those who best meet these requirements. We will also work with you to put reasonable adjustments in place where possible.

Contact us

If you’d like to have a discussion about the role, please feel free to contact us at peopleandHandS@cornwallhousing.org.uk or 01872 324 329

Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!

Redeployees – Cornwall Housing, Cornwall Council and the Corserv Group are associated employers. We have reciprocal arrangements agreed for redeployment. If you are a Cornwall Housing, Cornwall Council or Corserv Group employee with redeployment status confirmed by HR (for example, confirmed at risk of redundancy or dismissal due to disability-related ill health), once you have applied please email us at peopleandHandS@cornwallhousing.org.uk to let us know that you are applying as a redeployee.

Recruitment Agencies – we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here: https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/

INDCHL

Pay: £28,072.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Store discount

Application question(s):

• We are a Disability Confident Committed employer and aim to interview disabled applicants who demonstrate that they meet the essential requirements of the role. Where application numbers are high, we may need to invite those who best meet these requirements. We will also work with you to put reasonable adjustments in place where possible. Do you consider yourself eligible for consideration under the Disability Confident scheme? If yes, please let us know any specific requirements needed to enable your participation and/or attendance during the selection process (including if you are unable to evacuate a building unaided during a fire emergency):
• “To be successful, you’ll be/have…
• Level 3 qualification in Housing or equivalent experience
• Experience delivering person-centred support, including safety planning
• Ability to assess needs, manage risk and maintain accurate records
• Commitment to delivering trauma-informed support as a core part of their practice
• Understanding the impact of trauma and ability to adapt your approach to meet individual needs
• Knowledge about the challenges facing families experiencing homelessness
• Ability to build strong, trusting relationships while maintaining professional boundaries
• Confidence in managing workloads
• Understanding of safeguarding, risk management, confidentiality and professional integrity

Please explain how you meet the criteria above, using relevant examples, and demonstrate your interest in this role and Cornwall Housing. This will form part of the shortlisting process.

Licence/Certification:

• driving licence and access to a vehicle (required)
• relevant Level 3+ qual in housing or equivalent experience (required)
• Experience in housing, including delivering support (required)
• Competency in Microsoft Office (required)
• •Understanding of the Data Protection and FOI Acts (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Bodmin PL31 2FR