Support Consultant III

Intro

Solving the most complex technology and business challenges is what Appficiency is about. As the top partner for creating the new industry benchmarks in the ERP Services, Appficiency is an Oracle NetSuite Alliance Partner with over 7 different industry and partner awards. We are a leader in both construction and manufacturing and as a top 5 Alliance Partner, we go to work each day solving the hardest industry problems and sharing these news-worthy achievements to set a higher bar for the professional services and software industry.

The Value

At Appficiency, we believe in career paths with no ceiling. As a part of our new and quickly evolving sales team, you will have the opportunity to grow and develop the team alongside your own career. If you have an entrepreneurial spirit and excel when carving out your own path, this is the role for you! The opportunity to grow your career with Appficiency is endless. While being a part of the team, you will be surrounded by experienced leaders who believe in teaching rather than telling, developing you through shadowing, lessons learned, observation, and feedback. With a new team you will have the opportunity to get exposure to multiple industries, aspects of the business, and areas of sales that are hard to come by in structured, well-developed sales teams. Our goal is to create a career path that matters to you.

The Grind

We have been recognized for being the best at what we do, but we are working smart to do even better and that all starts with you. We are a rapidly growing company at the interchange of business and technology which requires entrepreneurial tenacity, motivation to learn, and enterprise building initiative.

No matter your role, you will be an integral member of the team, focusing on engagements of varying sizes and across diverse industries. In our progressive environment, the projects you work on will drive your learning and accelerate your business acumen and technical expertise.

Our delivery team is a key part of our business engaging with clients with a focus on key stakeholders at the C-Suite level. Working hand in hand with the internal project management and oversight teams to ensure projects are on time, on budget, and in scope.

The Talent

As a Support Consultant III, you will be a trusted partner to our clients, ensuring their systems run smoothly and deliver maximum value. You will manage day-to-day support needs, resolve complex technical challenges, and contribute to solution design and delivery. This role requires a balance of hands-on technical work, client communication, and collaboration with internal teams. You’ll gain exposure to diverse industries, sharpen your NetSuite expertise, and build the foundation for a long-term consulting career.

The Commitment

• Own and manage client support requests, from troubleshooting and reporting to configuration changes and system enhancements.
• Resolve support tickets across core NetSuite modules (Finance, CRM, Projects, etc.) with accuracy and timeliness.
• Partner with Senior Consultants and cross-functional teams to escalate, solution, and implement more complex client needs.
• Collaborate with internal delivery teams to ensure consistent, high-quality service across all client engagements.
• Learn and apply Appficiency’s methodology for support and consulting delivery, ensuring alignment with best practices.
• Provide timely, professional communication with clients, meeting SLA commitments and maintaining high satisfaction scores.
• Document all issues, actions, and resolutions in the support system to build a robust knowledge base.
• Contribute to solutioning sessions, testing, validation, and deployment of NetSuite configuration changes and enhancements.
• Support the development of internal documentation, process improvements, and client-facing resources.
• Proactively monitor and prioritize tickets, balancing urgency, impact, and client expectations.

The Talent

• Bachelor’s degree in Business, Information Systems, or a related field (or equivalent experience).
• 3–4 years of professional experience in a NetSuite support, consulting, or administrator role.
• Solid understanding of core NetSuite modules (Finance, CRM, Projects, etc.).
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to translate technical findings into client-friendly solutions.
• Excellent written and verbal communication skills, able to convey technical concepts clearly to non-technical audiences.
• Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
• Familiarity with SaaS or cloud-based applications; prior managed services or customer support experience is highly valued.
• Experience using ticketing tools such as Zendesk, Jira, or ServiceNow.
• Exposure to SuiteAnalytics, Saved Searches, Workflows, or scripting is an asset.
• NetSuite certifications (Administrator or SuiteFoundation) strongly preferred.
• Expert level support services for NetSuite preferably with enterprise accounts.