Support Coordinator

Community Connections of Moniteau County, Inc. is committed to providing and coordinating support, through person-centered services, to individuals who have intellectual and developmental disabilities. The goal of these services and support is to promote independence, community involvement, and quality of life.

Service coordinators support people with developmental disabilities and their families to identify goals, access needed services, and achieve the highest possible independence and community inclusion. They advocate for individuals and monitor and evaluate services with the person, family, and/or guardian.

· Manage a caseload across ages, disabilities, and complexity by building strong relationships through regular contact and person-centered planning; identify needs and develop action plans with the individual and team.

· Build community partnerships and connect individuals and families to resources identified in the plan; research or develop resources, make referrals, support follow-up, prepare requests for services and service authorizations, and coordinate federal, state, county, and community programs.

· Monitor and assess the quality, timeliness, and effectiveness of services through ongoing review via phone/email and in-person meetings (monthly, quarterly, and annually) in settings such as homes, day programs, community locations, offices, group homes, and residential sites. Follow reporting protocols, including mandated reporting when abuse or neglect is suspected.

· Complete written case notes for all Targeted Case Management (TCM) activities within three business days.

· Maintain current knowledge by completing assigned training, pursuing continuing education, and attending conferences and seminars.

· Support team success by accepting and completing special assignments and duties as needed.

SKILLS AND ABILITIES

· Work with multidisciplinary professionals and integrate evaluations into the individual support plan, as needed.

· Communicate clearly and professionally, verbally and in writing.

· Use multiple computer systems and applications.

· Build respectful, professional communication with individuals served, families, providers, and partner agencies across diverse economic and cultural backgrounds.

· Meet deadlines accurately and respond to calls and emails within one business day.

· Set and communicate timelines, follow established schedules, and adapt to changing needs and unforeseen circumstances.

· Work independently and resourcefully; seek assistance when needed.

· Apply math skills to understand, review, create, and maintain budgets based on individual needs.

· Maintain confidentiality and use discretion with sensitive information.

· Advocate for the rights of individuals served.

· Facilitate and lead the Person-Centered Support Plan team.

COMPETENCIES

• Accurate listening
• Conceptual thinking
• Give/receive constructive criticism
• Handling stress well
• Leading others
• Monitoring others
• Personal accountability
• Proactive thinking

· Relating to others

• Realistic goal setting for others
• Respect for policies

· Results-oriented thinking

• Self-confidence
• Problem-solving
• Attention to detail
• Organizational skills

· Time management

• Adaptability
• Persistence
• Long range planning
• Practical thinking

· Expressing empathy

• Remaining unbiased
• Role awareness

QUALIFICATIONS

REQUIRED EDUCATION

· Bachelor’s degree from an accredited college or university, or a Registered Nurse (RN) license.

REQUIRED MISCELLANEOUS QUALIFICATIONS

· Reliable transportation and acceptable driving record required; must use personal vehicle to travel to individuals’ homes for face-to-face visits. (Mileage reimbursement)

· Valid driver’s license required.

· Proof of valid personal auto insurance required.

PREFERRED EXPERIENCE

· Experience supporting individuals with intellectual and/or developmental disabilities in a community-based setting (e.g., RN or disciplines such as social work, special education, psychology, counseling, vocational rehabilitation, PT/OT, speech therapy, or related fields).

· Experience with case management and documentation systems.

· Experience on multidisciplinary teams assessing, developing, or implementing person-centered plans, especially for individuals with intellectual/developmental disabilities.

· Proficiency with Microsoft Office.

SHIFTS: Full-time (32-40 hours/week), Monday–Friday. No on call required. Hybrid work after 90 days.

BENEFITS:

Vacation and Sick Leave, 13.5 paid holidays per year, health insurance stipend, and flexible work schedule.

Pay: From $22.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Education:

• Bachelor's (Required)

Work Location: Hybrid remote in California, MO 65018