Support Coordinator – Calls & Chat (Tourism Industry)

Sheba Tours is seeking a dedicated and customer-focused Support Coordinator to manage customer interactions. This role is essential in delivering a smooth, professional, and supportive customer experience within the tourism sector.

You will be responsible for handling inquiries, providing accurate information, and ensuring all customer interactions reflect the company’s high service standards.

• Handle incoming calls professionally and route them when needed
• Manage live chat and respond to customer inquiries promptly
• Provide accurate information about services, offers, and procedures
• Log customer interactions, requests, and complaints
• Follow up with internal teams to ensure issue resolution
• Maintain a professional and friendly tone at all times
• Update customer data, call logs, and chat records
• Escalate urgent or complex issues when necessary
• Commit to scheduled shifts and attendance
• Support customer experience improvements through daily reporting

• Strong English communication skills (spoken & written)
• Previous experience in customer service, call center, or front office is a plus
• Customer-oriented mindset with professional attitude
• Ability to multitask and work under pressure
• Good computer skills and typing speed
• Reliable and committed to shift schedules

• Salary: 15,000 EGP Net
• Stable full-time role
• Growth opportunity within the tourism industry

• Send your CV via WhatsApp: 01152152884
• Or email: a.sorror@shebatour.com
• Please mention “Support Coordinator – Calls & Chat” in the subject line