Support Engineer

• Responsible for resolving client issues via onsite , Email, Phone and Remote software
• Maintain accurate records of daily communications and issues resolve
• Collaborate with team members on knowledge transfer, procedures and standards
• Be able to understand nature of client issues and resolve them in timely
• Maintain policies and procedures when working with clients and provide appropriate information
• Strong verbal and written communication skills in English
• Installation/Training of the software at client side or on call
• Can arrange and show the demonstration at client side
• Can travel all over India
• Submission of Daily/Weekly or Monthly support activity to the Senior

Qualification/ Key Skills

• B. Tech, Diploma/degree
• Computer application skills needed
• Knowledge in MS SQL Server
• Windows Operating System
• IIS Configuration
• Fluency in English and Malayalam
• Preference for Male candidates

Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person