Support Engineer

Support Engineer Responsibilities

• Perform first-level troubleshooting of server and storage issues.
• Monitor infrastructure alerts and respond to incidents.
• Perform hardware health checks and diagnostics.
• Handle OS-level issues (Windows/Linux basic support).
• Log and manage tickets through service desk tools.
• Escalate complex issues to L2/OEM support.
• Perform routine preventive maintenance activities.
• Advanced troubleshooting of server and storage failures.
• RAID configuration and disk replacement activities.
• Firmware, patches, and upgrade implementation.
• Root Cause Analysis (RCA) preparation.
• Coordination with OEM vendors for part replacement.
• Support virtualization platforms (VMware / Hyper-V).
• Backup verification and restoration support.
• Performance tuning and capacity recommendations.

Job Type: Full-time

Work Location: In person