Support Engineer

Support Engineer

Full time

Salary £43,918.00 - £51,238.00 (dependent on experience)

Southampton, Hybrid Working

Ordnance Survey (OS) is the national mapping agency for Great Britain, and a world-leading geospatial data and technology organisation. As a reliable partner to government, business and citizens across Britain and the world, OS helps its customers in virtually all sectors improve quality of life.

OS expertise and data supports efficient public services and infrastructure, new technologies in transport and communications, national security and emergency services and exploring the great outdoors. By being at the forefront of geospatial capability for more than 230 years, we’ve built a reputation as the world’s most inspiring and trusted geospatial partner.

About the role

You’ll join one of our Technology Support Teams, which supports and maintains a range of internal ETL services that produce data for our customer delivery platforms.

As a Support Engineer, you will help strengthen the resilience, reliability and quality of OS’s ETL services by:

• Maintaining, managing and supporting software and infrastructure that underpin key business activities
• Designing and implementing improvements to service performance, including automating deployments, right-sizing systems, and extending monitoring and alerting capabilities
• Safeguarding critical services by continually assessing and improving observability, resilience and security
• Investigating and resolving root cause issues, identifying why failures occur, and working with subject matter experts when necessary to fully resolve problems
• Applying DevSecOps and SRE principles to improve both services and team capability
• Proactively delivering service improvements, ensuring they align with development cycles and Agile workflows

You’ll work closely with Engineers and wider stakeholders every day, collaborating within an Agile environment. To thrive in this role, you’ll bring:

• Strong software development and operational knowledge
• Experience supporting scalable cloud-based services, ideally in Azure
• Effective communication and teamwork skills, enabling smooth collaboration across multiple teams

What we’re looking for

You will need to demonstrate your track record against the following essential criteria:

• Experience in coding and engineering practices, for example, creating infrastructure-as-code, software engineering, DevOps methodologies or test automation
• Genuine passion for continually improving the reliability and stability of operational services
• Supporting and maintaining complex, cloud-based services working within an Agile framework
• Solid understanding of Site Reliability Engineering (SRE) and software engineering best practices
• Cloud technologies and best practice – ideally in Azure
• Infrastructure-as-Code – ideally using Bicep
• A track record of continually identifying and implementing service improvements or observability
• Experience of coaching and mentoring other team members and providing consultancy to other teams

Additionally, you will provide expert technical consultancy to enable the business to successfully use IT systems, supporting Project Teams by advising on the performance, configuration and functionality of existing systems. You will ensure that new or updated systems can be effectively supported from day one. You will also play a key role in developing the technical capability of the team — mentoring, teaching and strengthening shared knowledge, skills and engineering practice.

Here is a snapshot of the technologies that we use

• Azure Cloud (AppServices, Function Apps, DataFactory, Batch, EntraID, AzureML, etc.)
• Azure DevOps (Pipelines, Bicep templates, CLI, PowerShell, Artefacts)
• Python/C#
• Azure Databricks
• Git, YAML
• PowerBI
• ESRI ArcGIS, FME, QGIS, etc.

The Rewards

We want you to love what you do. That is why our benefits package rewards a job well done.

• Salary £43,918.00 - £51,238.00 (dependent on experience)
• Performance related bonus up to 10%
• A competitive pension scheme (OS contributes up to 12.07%)
• 28 days annual leave in addition to bank holidays on joining additional to bank holidays (3 taking over Christmas)
• Paid maternity, paternity and shared parental leave
• Free subscription to OS Maps
• Access to online learning platforms
• Coaching and Mentoring schemes
• Plus, a suite of excellent additional perks and benefits

At OS, we believe looking after your health and wellbeing means more than posters and events. We empower you to manage your work and life the way you need it by offering things like

• An extra days’ leave for each year you work, up to 33 days
• Employee Assistance Programme
• Hybrid working
• Free onsite parking at our modern HQ in Southampton
• We adopt flexible working and can consider different working hours dependent on the role and your personal circumstances
• Eyecare Vouchers
• OS Explorers Nursery discount
• Cycle to Work scheme

Location & Working Pattern:

We embrace a hybrid working model at OS, because we believe in flexibility and balance. You’ll be based at our fantastic HQ in Southampton, Hampshire, where you'll spend 50% of your working week collaborating face-to-face with colleagues. It’s all about combining the best of both worlds connection and autonomy to help you thrive.

Security & Eligibility :

OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services (DBS).

Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role.

This role requires the right to work in the UK at the time of application. Unfortunately, OS cannot provide visa sponsorship for this position.

Inclusion at OS

Research shows that people from underrepresented groups often hesitate to apply unless they meet every requirement. At Ordnance Survey, we’re committed to building a diverse, inclusive and welcoming workplace.

If this role excites you but your experience doesn’t match every point, we encourage you to apply. You may be the right person for this role or another opportunity at OS.

We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.

Key details

Closing date: Thursday 2nd July at 23:59

Interview Information: Candidates are required to complete a SOVA personality assessment and a practical exercise in advance of the interview. These will form part of the interview discussion.

Who we are

We are Ordnance Survey, Great Britain’s national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for.

Three principles one direction

• Clear the path – Cut the noise. Simplify. Move at pace.
• Seek the story – Listen. Understand. Speak up.
• Do what matters – Focus on value.

Our principles unite us in delivering our Data & Destinations strategy with more simplicity, more clarity, and renewed momentum for each other and for our customers.

They’re here to create more good days, and fewer harder ones but only if each one of us plays our part.