Support Engineer - IT Service Desk

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Description

Why join DAZN?

At DAZN, we are revolutionizing the way the world watches sports. Our mission is to connect fans to the sports they love, anytime, anywhere. We are a dynamic, fast-paced, and innovative company that thrives on pushing boundaries and delivering exceptional experiences to our customers.

The Role

We are seeking a skilled and motivated IT Service Desk Support Engineer to join our dynamic IT support team. The candidate must have minimum 3 to 4 years of experience in the role and will have a strong background in systems administration, incident management, and providing exceptional support to end users. Additionally, you will be responsible for creating operating procedures, developing reports in PowerBI, and managing tickets using ITSM tool. The role also involves participating in and managing various IT projects.

Key Responsibilities

Provide first-line technical support to end users, addressing issues related to Windows and MacOS operating systems.
Manage and resolve incidents efficiently, ensuring minimal disruption to business operations.
Handle the IT Service Desk queue, providing remote support to staff reporting issues or requesting assistance.
Onboard new starters and offboard leavers, ensuring all IT-related processes are completed smoothly.
Track all demand, including requests and issues, on the ITSM platform.
Work closely with the Service Desk team lead to stay updated on all processes and support any business requirements.
Create and maintain knowledge articles, ensuring they are up to date.
Collaborate effectively with the wider Service Desk team on project deliverables.

Skills, Knowledge & Expertise

Bachelors degree in information technology, computer science or related field.
3 years experience working in IT Service Desk / End User Services roles.
Strong English verbal and written communication skills, with the ability to interact effectively with employees at the IT Service Desk, remotely, chats, tickets or via email.
Knowledge of Windows and MacOS operating systems and troubleshooting techniques.
Foundational knowledge of the Microsoft suite of products, including Entra ID (Azure AD).
Willingness to learn and upskill continuously.

Benefits

Be part of a global leader in sports streaming.
Work in a dynamic and innovative environment.
Opportunities for professional growth and development.
Collaborate with a passionate and dedicated team.

If you are passionate about technology and sports, and you have the skills and qualifications we are looking for, we would love to hear from you.

About DAZN

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.

DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:

Agility and creativity fuel growth and innovation, to Make It Happen.

Prioritising what matters drives progress and positive outcomes, Focusing On Impact.

Collective ambition builds optimism and success, in order to Win As One.

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.

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