Support Engineer L1

As a Support Engineer L1 at SWATX, you will be an essential part of our IT support team, responsible for providing first-level technical assistance to our clients. Your role will involve troubleshooting and resolving a variety of technical issues related to hardware, software, and network systems.

Key responsibilities include:

• Troubleshooting and resolving customer issues via phone, email, or chat.
• Installing, configuring, and supporting end-user devices and software applications.
• Documenting support tickets and maintaining accurate records of inquiries and resolutions.
• Assisting customers in navigating technical problems and guiding them towards solutions.
• Collaborating with higher-level support teams to escalate unresolved issues.

The ideal candidate will have strong communication skills, a proactive approach to problem-solving, and a keen interest in technology.

Requirements

To be considered for this role, candidates should have:

• A degree in Computer Science, Information Technology, or a related field.
• 1+ years of experience in a technical support role.
• Basic understanding of computer hardware, software, and networking concepts.
• Excellent interpersonal and communication skills.
• A customer-focused mindset and a passion for helping others.