Support Executive (Data Entry)

Job Purpose

To ensure accurate, timely, and reliable recording of operational data in company systems, maintaining full data integrity across inventory, claims, billing, and logistics transactions.

This role safeguards the accuracy of system records, which directly impacts reporting, audit compliance, and operational performance.

Role And Responsibilities

Logistics Coordination

• Coordinate inbound and outbound deliveries with transporters, couriers, and internal departments.
• Track shipment status and resolve delivery exceptions to ensure timely fulfilment.
• Manage dispatch schedules, delivery documentation, and proof of delivery (POD) records.
  
  

System Data Accuracy & Integrity

• Ensure all entries into ERP, DMS, CRM, or internal systems are accurate and complete
• Cross-check system data against source documents before final submission
• Prevent duplicate, incorrect, or incomplete entries
• Correct identified errors promptly and document necessary adjustments
• Ensure physical records and system records are consistently aligned
  
  

Data Processing & Updates

• Accurately enter inventory movements, claims data, invoice references, shipment details, and service records
• Update records in real-time to avoid backlog or discrepancies
• Maintain proper documentation and traceability
  
  

Validation & Compliance

• Conduct daily self-review of data entries for quality assurance
• Support internal and external audits by ensuring records are complete and traceable
• Escalate discrepancies or missing documentation to the Supervisor
  
  

Reporting & Coordination

• Generate system reports when required
• Coordinate with warehouse, finance, and claims teams to resolve data inconsistencies
• Maintain confidentiality of company and client information
  
  

Required Qualifications & Experience

Education: Diploma or Bachelor's degree in Business Administration, IT, or related field

Knowledge And Experience

• 1–2 years experience in data entry, logistics, claims, or administrative roles
• Strong Microsoft Excel skills
• Experience in ERP or warehouse systems preferred
• Strong attention to numerical and transactional accuracy
  
  

Skills And Abilities

• Candidates must be independent and flexible, with solid communication skills, and a strong customer focus with outstanding analytical, problem solving, and organizational skills
• Advanced Knowledge of Microsoft office (Excel, Word, Outlook)
• Willingness to work flexible hours