Support Operations Lead: SLA-Driven Customer Care

A leading digital services company in Saudi Arabia seeks a Support Operations Expert responsible for managing customer support functions, including the Call Center and Level 1 Technical Support. This role focuses on optimizing service delivery, ensuring high customer satisfaction, and driving operational improvement through effective process management. Candidates should possess 8-12 years of experience in customer support, strong incident management skills, and a Bachelor's degree in IT or a related field.