Support Service Analyst, Corporate Business Office, Full Time, Days

Department: Jackson Memorial Hospital - Corporate Business Office

Address: 1400 NW N River Drive, Miami FL 33125

Shift details: Full-Time, Days

Why Jackson:

Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.

Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do.

Summary

CBO Support Service Analyst (SSA) is responsible for working with the CBO Support Service team management to see that all daily correspondence is processed correctly and distributed accurately. The SSA also is responsible for scanning all correspondence and payment documentation received for processing patient accounts receivable. SSA ensures that all work is completed daily with minimal errors in processing. Completes support service processes and procedures to ensure that correspondence and archival data is compliant, error free, and submitted timely. Must be able to work independently with general supervision.

Responsibilities

• Indexes mail and other correspondence into the current software systems.
• Updates the Patient Accounting System with changes to comments, as appropriate, based on new or updated information.
• Processes audit requests for internal or external auditors.
• Receives and processes requests from third parties for additional information (i.e.: medical records, charge explanations and accident details.)
• Maintains files for future reference.
• Research and document all correspondence activity and post comments into the JHS Patient Accounting System.
• Coordinates medical record requests as needed.
• Accurately document work activity on-line for future departmental reference.
• All documentation should be clear, concise and easily understood by others.
• Works with supervision, management and the patient accounting staff to improve processes, increase accuracy, create efficiencies and achieve the overall goals of the department.
• Maintains productivity and quality standards in accordance with department policy and procedure.
• Informs the Supervisor of any problems or changes in correspondence requests.
• Exercises independent judgment to analyze and report repetitive edit failures so corrective actions can be taken.
• Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact billing.
• Attends scheduled department meetings and training sessions.
• Must be very detail-oriented and accustomed to high volume output.
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• Performs other job duties that may be required to provide the quality and level of service expected by JHS and Revenue Cycle management.

Experience

Generally requires 0 to 3 years of related experience.

Education

High school diploma is required. Bachelor's degree in related field is strongly preferred.

Credentials

Valid license or certification is required as needed, based on the job or specialty.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.