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Support Services Manager – Orthodontics, College of Dentistry
The University of Iowa College of Dentistry is seeking a Support Services Manager for the Department of Orthodontics to oversee and coordinate daily clinical operations and support services in a busy academic clinic. This position supports faculty, staff, students, and patients by ensuring efficient workflows, effective staffing, and smooth clinic operations. If you are ready to lead in a fast-paced environment dedicated to high-quality patient care and dental education—apply today!
For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.
Responsibilities:
- Lead and oversee daily clinical operations, staffing, scheduling, and patient flow within the Department of Orthodontics.
- Supervise, train, coach, and evaluate clinical staff to ensure high quality patient care and operational excellence.
- Manage clinic resources, equipment, supplies, facilities, and laboratory workflows to support efficient clinical operations.
- Ensure compliance with regulatory, safety, and departmental standards, including HIPAA, OSHA and CODA requirements.
- Collaborate with faculty, student, residents, and administrative partners to support clinical education, patient satisfaction, and department goals.
- Monitor productivity and implement process improvements to enhance efficiency, patient access, and financial performance.
- And More!
Salary: $75,596 to commensurate (Pay Grade: 5A)
Schedule: Monday – Friday, 8:00am – 5:00pm
May require occasional overtime.
Work Location: On-Site
Required Qualifications:
- Bachelor degree in relevant field or equivalent combination of education and relevant experience.
- 3-years experience coordinating or managing day-to-day dental clinical operations, scheduling, and workflows.
- Successful completion of a CODA accredited dental assistance program or one year of full-time equivalency chairside assistant experience assisting in four-handed method of dentistry.
- Current DANB Dental Assistant Certification.
- Within six months of hire, current DANB Certified Orthodontic Assistant (COA Exam).
- Within six months of hire, expanded Function Dental Assistant (EFDA Level 1).
- Must have a current certificate of registration to practice as a dental assistant issued by the Iowa Board of Dental Examiners (QDA).
- Must possess current Iowa certificate of proficiency in dental radiography. (QDA)
- Five years of experience assisting in the four-handed method of dentistry beyond the educational requirements for this position.
- Exceptional written, verbal, and interpersonal communication skills.
- Demonstrated organizational skills and ability to multi-task.
- Extensive experience with electronic health records (e.g. axiUm, Epic, etc.)
- Supervisory experience to include performance review/management, conflict resolution, and leading teams in a clinical environment.
Desirable:
- Experience supporting business office functions/revenue cycle to include knowledge of prior authorizations.
- Experience with healthcare regulatory compliance (HIPAA, OSHA, etc.)
- Demonstrated experience with clinical digital imaging systems (e.g. miPacs, Dolphin, etc.)
- Demonstrated experience with intraoral scanning and trouble shooting.
- Experience with children/adolescents.
Position and Application Details:
In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to the submission, Cover Letter is recommended, and 3 Names of Professional Reference may be requested at a later date.
Position NOT eligible for University Sponsorship of Employment Authorization.
Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
About Iowa:
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.
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