Support Services Specialist- Hospital Dentistry

The College of Dentistry is looking for a Support Services Specialist to join our Hospital Dentistry team. This role plays a vital part in ensuring smooth clinic operations. You will be supporting both patients and staff through effective communication and administrative support! If you want to contribute to a collaborative and patient-focused organization – apply today!

For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.

Key Responsibilities

• Schedule and coordinate patient appointments using AxiUm and Epic systems.
• Manage provider calendars and daily clinic schedules.
• Verify insurance coverage and obtain pre-authorizations.
• Collect co-pays and assist with patient billing questions.
• Coordinate referrals and ensure necessary documentation is available.
• Communicate with patients, providers, and external offices.
• Train new staff, residents, and student employees on clinic protocols.
• Resolve scheduling conflicts and urgent care needs.
• Support clinic workflow and contribute to process improvements.
• Maintain accurate patient records and appointment data.
  
  
  

Salary: $49,968 to commensurate (Pay Grade: 3A)

Schedule: Monday – Friday, 8:00am to 5:00pm

May require occasional overtime.

Work Location: On-Site

Required Qualifications

• Bachelor’s degree or an equivalent combination of education and relevant experience is required.
• Relevant experience in a health care environment, including the following skillsets:
• Experience scheduling for multiple providers in a healthcare environment
• Experience gathering and verifying insurance coverage
• Experience with electronic health records
• Experience working in Windows based networked database using multiple data tools
• Excellent verbal, written, and interpersonal communication skills.
  
  
  

Desirable Qualifications

• Experience with dental terminology
• Some knowledge of university policies, procedures, and regulations.
• Experience in a public health setting
• Experience utilizing active conflict management/resolution skills and de-escalation techniques.
  
  
  

Position And Application Details

In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to their submission. A Cover Letter is recommended; 3 Names of Professional Reference may be required at a later date.

Position NOT eligible for University Sponsorship of Employment Authorization.

Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu .

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

About Iowa

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution.

Additional Information

• Classification Title: Support Services Specialist
• Appointment Type: Professional and Scientific
• Schedule: Full-time
  
  
  

Compensation

• Pay Level: 3A
• Starting Salary Minimum: 49,968.00
  
  
  

Contact Information

• Organization: College of Dentistry
• Contact Name: COD-Requisitions@iowa.uiowa.edu
• Contact Email: COD-Requisitions@iowa.uiowa.edu