Support Spec II - Legal

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Position Summary:

The Legal Support Specialist II is part of our Legal Department. Some responsibilities include processing subpoena orders, assisting attorneys and/or secretaries with gathering material to forward to retained experts, submitting court filings, processing closings, drop filing, handling a high volume of emails in various inboxes, assisting internal attorneys and secretaries with questions and assignments.

Under general supervision, the primary job function of the Support Specialist II is to provide phone support as well as performing routine but varied clerical and support duties according to standard procedures.

Essential Job Functions:

• Types and transcribes assignments such as business correspondence, forms and reports.
• Will have direct contact with customers, may compile information for reports, and processing forms and documents.
• Transferring and escalating potential calls to the appropriate department if needed.

Education:

• Completion of a high school education.

Experience:

• A minimum of 1 year general office or related Company experience.
• Or equivalent combination of education and/or experience

Knowledge and Skills:

• Written and verbal communication skill to proofread and edit routine forms, reports and business correspondence as well as explain Company policies and procedures and respond to routine inquiries.
• Job duties consist of a significant percent of typing assignments, must have proficient typing skills.
• General knowledge of department procedures and operations to prepare, process, and complete assignments appropriately and maintain records.
• Ability to manage inbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all times.
• Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed.

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more