Support Specialist

About Nsight Health

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives.

Nsight Health — Where Technology Meets Compassion.

Primary Responsibilities

• Manage and respond to incoming support tickets in Hubspot.

• Manage an inbox and correspond promptly and professionally with patients, medical professionals, team members, and partners.

• Handle inbound and outbound support calls.

• Troubleshoot login issues for web and mobile-based applications.

• Maintain and create new items in the company knowledge base.

• Create and manage tasks for patients within RPM/CCM software.

• Complete other projects or duties as assigned.

• Work efficiently in a multi-tasking environment while maintaining attention to detail.

Qualifications

• Proficiency in Microsoft Excel and/or Google Sheets.

• Experience with Monday.com.

• Familiarity with Hubspot or other CRM/ticketing software.

• Highly organized with the ability to multi-task effectively.

• Self-driven and proactive approach to work.

• Excellent communication and interpersonal skills.

• High computer literacy and ability to learn new software quickly.

• Strong attention to detail and problem-solving skills.

• Healthcare or medical billing experience preferred, but not required.

• Experience with EHR/EMRs preferred, but not required.

Education & Experience

• Proficiency in Microsoft Excel and/or Google Sheets.

• Experience with Monday.com and Confluence.

• Familiarity with EHR/EMRs and CRM/ticketing software (preferred).

Computer Skills

• Advanced proficiency with business software and online platforms.

Training Schedule

• Duration: Monday-Friday, 9:00 AM - 6:00 PM Eastern Time for Two weeks

• Attendance is mandatory during training to ensure readiness before going live with patients.

Compensation & Benefits

• Monthly bonus potential: Up to $1,000

• Supplemental bonus opportunities

• 11 Paid Holidays annually

• Paid Time Off (PTO)

• Health, Dental, and Vision Insurance

• 401(k) with 3.5% company match

• All equipment provided

• Sign-On Bonus: This role is eligible for a one-time $2,500 sign-on bonus. The bonus will be paid after you complete 120 days of continuous employment and is contingent upon your active employment status and satisfactory performance at the time of payment

Pay Disclosure

• The amount displayed is total potential compensation (OTE), which includes potential monthly bonuses, as Nsight is a pay-for-performance company.

• Salary offers are determined based on candidate qualifications, experience, skills, and education as they relate to the position.

• Offers are aligned with salary ranges informed by external market data for the role’s level.

Why Join Nsight Health?

• Be part of a growing company transforming how healthcare is delivered.

• Work remotely in a collaborative, purpose-driven environment that values your input.

• Help patients live healthier lives with technology that truly makes a difference.