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Support Specialist

Company Description

This is a salary position.

"Since 1987, the Local Government Computer and Information Service (LOCiS) has been a dedicated partner in public sector automation. We take pride in supporting the vital work of over 300 diverse entities, including Municipalities, Townships, Counties, and specialized Water, Park, and Fire Protection Districts. At LOCiS, we combine decades of industry expertise with a personal touch to ensure our local governments have the reliable technology they need to serve their communities."

"We are looking for a versatile, fast-learning Support Specialist to grow with our team. In this role, no two days are alike—you’ll be the 'go-to' person for our clients, handling everything from high-priority phone support and software installations to on-site hardware setup (like printers) and user training.

Beyond standard troubleshooting, you’ll have the chance to flex your technical muscles by writing basic HTML and SQL queries. If you have a strong foundation in computer skills and the agility to jump between diverse technical tasks and client relations, we want to meet you."

Qualifications & Skills

Technical Proficiencies:

Productivity Tools: Proficient in Microsoft Office (Excel, Word) and standard web browsers (Chrome, Edge).
Database & Web: Hands-on experience or familiarity with SQL Databases and HTML.
Systems: Experience with work order tracking systems and basic account management.

Accounting & Industry Knowledge:

Core Accounting: Solid understanding of basic accounting principles.
Government Finance: Knowledge of Fund Accounting is a significant advantage (a "super plus").

Soft Skills:

Communication: Exceptional patience with a clear, professional, and helpful phone presence.
Adaptability: A "fast learner" mindset with the ability to pivot between hardware, software, and clerical tasks.

Pay: $23.00 - $35.00 per hour

Benefits: