Support Specialist

Are relationships important to you – and providing a great experience something you thrive doing? Do you enjoy a structured work environment where your desire to be accurate, thorough, and complete is appreciated and valued? Are you the person who always wants to learn more about your area of expertise, so you can do your work at a high level of excellence - providing impact with a smile and a servant heart? Do you need, want and seek variety while under a great deal of pressure, and still keep your cool to be accurate, thorough and organized? Do you prefer following clear policies and procedures, and being valued for being a strong part of the team (team player)? Are you willing to follow a strong vision and understand the importance of doing your work well so the vision is accomplished? Do you look for safety first, and work hard to avoid missing critical details while doing what is expected?

If this is you, we are looking for an Support Specialist to provide top notch patient communication!! This person helps support our three practices by coordinating new and existing patient’s appointments and experience. Often this includes the first point of contact via phone or email, allowing the dentists, front office coordinators, and hygienists to focus on providing excellent in-office dental care. This is accomplished by phone, text, and email interaction with current and prospective patients. This is a Full Time (5 Days/wk) office administrative position initially based our of our Blue Ash location, which includes partial/full remote working after onboarding has been successfully completed.

Essential Duties and Responsibilities:

● Answering new patient phone calls, scheduling new and existing patient appointments, collecting detailed info for insurance and clinical regarding patient.

● Utilizing patient management software to manage patient & insurance info and ensure confirmed patient appointments.

● Assisting with insurance verification on a consistent basis, helping with insurance verification based on skills and desires.

● Supporting business goals by scheduling appointments effectively and supporting the practice revenue objectives.

● Following and demonstrating commitment to Moorehead Dentistry policies, professional expectations, clinical service excellence, and outstanding patient service.

● Other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities Required:

● Previous dental front office experience is a requirement

● Insurance verification and detailed benefit review experience is strongly desired

● Previous experience scheduling for multiple providers (or locations) is strongly desired

● Strong ability to organize information and keep track of steps completed in a process.

● Friendly Customer Service with experience making professional phone calls

● A heart to care for the patients that we serve

● Self-motivated while be able to handle and account for specific tasks

● Ability to multi-task between phone calls, data entry, and patient interaction

● Handles fast paced environment with unwavering customer service

● Experience in software including: Microsoft office suite, Windows Mail, Internet Browser, Digital Scanner, Open Dental (Dentrix or other dental patient management software)

● Experience with a digital (VOIP) phone system is a plus

Job Type: Full-time

Benefits:

• 401(k)


• 401(k) matching


• Life & Disability insurance


• Employee discount


• Health insurance


• Paid time off


• Work from home/Hybrid