Support Specialist – Shop Chat Marketplace (UAE)

Company: ShopChat Portal LLC
Location: Dubai, UAE
Job Type: Full-Time
Work Environment: On-site

About ShopChat Portal

Shop Chat Portal LLC, a licensed UAE company based in Business Bay, Dubai, is the developer and operator of ShopChat, an innovative e-commerce application that merges online shopping with social interaction into a single unique experience.

Our mission is to provide users with a modern, safe, and seamless shopping journey while empowering merchants and businesses to showcase their products and services effortlessly.

Through ShopChat, users can:

• Buy new and second-hand products across various categories.
• Sell directly as individuals or businesses.
• Enjoy integrated payment and delivery solutions within the app.
• Experience unique features such as interactive games, competitions, and community product partnerships.

We are committed to the highest standards of quality and security, ensuring a smooth and trustworthy connection between consumers and merchants through reliable payment and shipping services.

As we continue to scale, we're looking for a Customer Support Specialist who can understand our system end-to-end and provide world-class support to our users, sellers, and partners.

Position: Customer Support Specialist Responsibilities

As a Customer Support Specialist at ShopChat, you will:

Customer Interaction & Support

• Respond to customer inquiries via chat, email, and calls with professionalism and empathy
• Assist users with account issues, orders, payments, refunds, deliveries, and general app navigation
• Guide sellers through onboarding, product listing, verification, and dashboard usage
• Handle escalations and ensure timely resolution of customer complaints

System & Dashboard Handling

• Work on our internal ShopChat Dashboard, including:
• Reviewing orders, transactions, and shipping updates
• Verifying sellers and users
• Monitoring issues
• Managing support tickets within the system
• Follow internal SOPs and workflows accurately

Quality & Reporting

• Escalate technical issues to the development team when needed
• Prepare daily/weekly reports on user issues and trends
• Suggest improvements to enhance user experience
• Maintain accurate records of all customer interactions

RequirementsEssential Skills

• Previous experience in Customer Support (Marketplace, E-commerce, Logistics, or App Support preferred)
• Strong communication in English (Arabic is a strong advantage)
• Ability to understand and learn complex system dashboards
• Knowledge of order flows, payments, refunds, and marketplace operations
• Familiarity with CRM tools or admin dashboards

Personal Skills

• Problem-solver with patience and empathy
• Ability to handle pressure and multitask
• Detail-oriented with strong follow-up skills
• Fast learner and comfortable with technology

Qualifications

• Diploma or Bachelor's degree (any field)
• Minimum 1–2 years of customer support experience
• UAE experience preferred

What We Offer

• Competitive salary
• Growth opportunities inside a fast-scaling tech startup
• Friendly, supportive work environment
• Continuous training on ShopChat systems and dashboards
• Career development and multi-department exposure

How to Apply

Send your CV and a brief introduction to:
info@shopchat.ae

Or apply directly through Indeed.

Job Type: Full-time