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SUPV - SLOTS/DUAL RATE SHIFT MANAGER
Overview:
Under the direction of the Slot Shift Manager & Director, the incumbent assists Slot management in all phases of Slot Operations.
Responsibilities:
- Monitor daily jackpot and machine malfunctions transactions for accuracy and response time.
- Responsible for supervising Slot attendants on assigned shift within assigned section.
- Assists in training, counseling, scheduling and evaluating Slot attendants.
- Handle employee and customer complaints and disputes.
- Promotes positive customer service, safety, security and creates a friendly atmosphere.
- Ensures that Slot attendants work with cashiering personnel, security officers or other Hard Rock Hotel & Casino staff in regards to jackpot payouts, and exchange slips.
- Monitor IRS currency transaction reporting requirements.
- Safeguard against theft and ensures the security and integrity of all casino property.
- Report developments that may affect the casino operation to the Slot Shift Manager or Assistant.
- Ensures compliance with all gaming regulations.
- Coordinates and participates in Slot special event functions.
- Promotes positive public/employee relations at all times.
- Maintains a clean, safe hazard-free work environment within area of responsibility.
- Performs all other related and compatible duties as assigned.
SHIFT MANAGER
- Responsible for enforcement of all departmental rules, policies, and regulations.
- Responsible for accountability of all issued and non-issued Slot keys and equipment.
- Responsible for daily staffing levels, personnel scheduling and coordination shift schedules.
- Responsible for training, evaluating, monitoring employee history sheets and making recommendations for promotions.
- Responsible for ensuring all Slot machines are clean, and in operating condition, specifically bill acceptors, ticket printers and progressive meters.
- Responsible for direct-line communication with Slot Departmental staff.
- High School diploma or Equivalent preferred.
- Minimum one (1) year of Slot Attendant or Slot Technician experience preferred, or one (1) year of casino experience with previous experience as a Slot Floor Supervisor in a high volume casino environment
- Must have a KEY license or be able to obtain one
#indeedAC
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