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Surgical Services & Office Support Specialist

Curalta Foot + Ankle, LLC is a fast-growing Podiatry practice that values an "Above & Beyond" approach to patient service. We are seeking a team player who will make a positive impact in patients' lives through providing excellent customer service while administrating the office and assisting the doctor to provide clinical care.

The Surgical Services & Office Support Specialist acts as the primary administrative bridge between patients, doctors, and surgery facilities to ensure that the surgical procedures are scheduled and executed seamlessly.

Essential Functions, Job Duties & Responsibilities:

Review, coordinate and book surgery procedures, pre-operative appointments, and post-operative appointments for multiple doctors
Reach out to patients in a timely fashion to establish surgical date preference, necessary information including all medical tests and clearance
Coordinate potential dates with patient, doctor and facility
Complete scheduling with the facility on portal or online forms and upload copy to EMR
Confirm equipment and implants are approved and ordered, coordinating and confirming with vendor when needed
Schedule patients pre and post op dates with surgeon, adding all dates to calendars
Meet in-person with patients to review benefits, arrival time, location, and other pre-op and post-op instructions when requested by patient or physician
Communicate daily with local Practice Administrators ensuring awareness of surgery dates and follow up appointments
Prepare surgical paperwork packet with all necessary information into patient’s chart as draft
Confirm medical clearance obtained and received by facility
Day prior to surgery confirm all logistics are unchanged
Provide office support, which includes assisting front desk activities, which includes checking in/out patients, and answering phones when needed.

Education & Experience:

3+ years’ experience booking surgeries preferred
1+ plus years of billing dx/cpt coding preferred
ModMed experience a plus

Skills and Abilities:

Attention to detail
Ability to multi-task
Friendly, patient and kind personality
Professional communications skills
Proficient in Microsoft Office
Experience with EHR

Physical Requirements & Work Environment:

Prolonged periods of sitting at a desk and working on a computer
Podiatry office, with daily interactions with patients and office staff

New hires are typically brought into the organization between the minimum to midpoint of the salary range posted, depending on qualifications, internal equity, and the budgeted amount for the role.

This job description may not be inclusive of all assigned duties, responsibilities or aspects of the job described, and may be amended at any time at the sole discretion of the employer.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable the employee with disabilities to perform the essential functions of the position, absent undue hardship.

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