Swim School Coordinator

PART TIME

POSITION SUMMARY:

The YMCA of Greenwich is looking for an organized, people-first Swim School Coordinator to keep our aquatics programs running smoothly. You'll be the operational backbone of our swim school help in managing schedules, supporting instructors, serving families, and helping create an environment where every swimmer feels welcome and every parent feels confident.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

REPORTS TO:

Director of Aquatic Programming and Development

PAY RANGE:

$18/hour – $22/hour (based on experience and certification)

ESSENTIAL FUNCTIONS:

Program Operations

• Build and maintain class schedules to maximize enrollment, instructor coverage, and pool time
• Track registrations, attendance, and program data with accuracy and consistency
• Identify and implement program improvements based on participant feedback and outcomes
• Support special events, swim meets, and other aquatics activities as needed

Member Experience

• Serve as the primary point of contact for families and members with questions about aquatics programs
• Respond to phone, email, and in-person inquiries promptly and professionally
• Resolve concerns with empathy and follow-through, escalating when appropriate
• Foster a welcoming, inclusive atmosphere that reflects the YMCA's mission and values

Team & Administration

• Collaborate with aquatics leadership on scheduling, staffing coverage, and program planning
• Attend staff meetings and participate in required trainings
• Maintain organized records to support reporting and compliance needs

QUALIFICATIONS:

• High School diploma or equivalent; Associates degree or relevant certification preferred
• Previous experience in an administrative or customer service role; experience in aquatics or recreational programming is a plus
• Previous experience with Microsoft Office and scheduling software
• Excellent communication, organizational and interpersonal skills
• Ability to work independently as part of a team in a fast paced environment
• Current CPR and First Aid Certification (preferred but not required)
• Previous experience in swimming or aquatics programs (preferred)
• Available weekdays/weekends
• Ability to work collaboratively with a diverse group of people of all ages
• Reliable, punctual and committed to the YMCA’s mission and goals
• Ability to pass a background check

BENEFITS:

• Develop leadership and teamwork skills
• Opportunity to work in a supportive and friendly environment
• YMCA membership and discount on programs
• Make a positive impact in the community

SALARY/BENEFITS

• Salary is competitive dependent upon experience.
• YMCA provides an Individual Membership to all Part-Time staff.