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SWT - Discovery Point Jobs (18+)

Discovery Point Resort Services Host 18+

As a Resort Services Host, you’ll be responsible for reservations, check in, and escorting processes of all animal interaction programs managed through Discovery Point. Additionally, these ambassadors will maintain cleanliness of the area including trash cans, pathways, restrooms, and laundry. This position demands a high level of guest service, interaction, and communication. You will:

Book and change program reservations while accurately processing monetary transactions.
Outfit guests in wetsuit attire and assist with locker rentals.
Inform guests of program guidelines and restrictions, and delivery safety speeches.
Drive 12 passenger vans to interaction venues.
Maintain general cleanliness, organization, and quality of park facilities, including all park areas, office buildings, and restrooms.
Equipment operation including fire hose, pressure washers, blow pack, compactor, and laundry machines.

What it takes to succeed:

You must be at least 18 years of age.
You must possess a valid state driver’s license and be able to obtain a SEA driver’s license.
Must be able to process monetary transactions and accurately use a register. Register experience a plus.
Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.
Must have a working knowledge of the English language with excellent verbal and written communication skills.
Ability to work in high stress conditions and maintain composure in both presence and communication.
Possess conflict resolution skills.
Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing).
Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays.
Must be able to work indoors and outdoors, in varying weather, to include extreme heat.

Discovery Point Lifeguard 18+

Being a Lifeguard is a lot more than sitting on a platform and putting zinc oxide on your nose. You’ll roll up your sleeves (if you have sleeves) and play a key role in ensuring a safe and enjoyable guest experience. In addition to monitoring animal interactions and helping guests in distress, you’ll greet and interact with guests, answer questions, and resolve guest issues. You will:

Interact with guests while implementing park safety guidelines
Maintain the safety of animals and people in and around the pools
Greet guests and assist with interaction program check-in and wetsuit fittings
Maintain the cleanliness of your area
Participate in American Red Cross and SeaWorld audit processes
Attend in-service meetings and cross-train to work in other park areas
Practice safe work habits, including the use of Personal Protection Equipment (PPE)

What it takes to succeed:

Must be at least 18 years of age
Possession of a valid state driver's license and be able to obtain a SEA driver's license.
You will need to successfully complete the Deep Guard swim test, including 300 yd. continuous swim, underwater object retrieval, etc.
You must successfully pass the company provided and paid American Red Cross certification trainings to include CPR and AED
You must pass regular swim tests and in-service/safety audits
You must be comfortable with heights and diving into water
You must be able to work varied schedules, including nights, weekends, and holidays

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