System Analysis & Design

1. Requirements Analysis & Change Coordination

• Assist in analysing requirements and coordinate with respective teams for proper implementation of changes.
• Review impact analysis of PIDs/BRDs and ensure alignment with development and QA teams.
• Ensure delivery of tasks within agreed timelines as per confirmed plans.
• Maintain updated tasks, bugs, and change requests in Azure DevOps.
• Provide realistic effort estimations in collaboration with internal and external development teams.
• Monitor progress of technical resources and follow up on assigned tasks to ensure timely delivery.
• Assist in building solution prototypes for validation in different environments.

2. Coordination, Communication & Documentation

• Prepare communication plans including team roles, contact points, and escalation procedures.
• Document meeting notes, action items, and circulate to stakeholders.
• Ensure smooth communication with internal stakeholders such as Audit, IT Governance, and development.
• Maintain updated methodologies, approaches, and standard templates used across the IT department.

3. Support for Team Management

• Coordinate with team members in identifying required actions and gaining commitment toward successful delivery.
• Support project resource identification for API & Middleware teams.
• Ensure timely escalation when quality concerns or delays may impact application-related delivery.

• Basic knowledge of software engineering principles and SDLC/Agile frameworks.
• Strong communication, coordination, and stakeholder management skills.
• Familiarity with tools such as Azure DevOps, Jira, or similar systems.
• Ability to analyse requirements, follow technical discussions, and maintain documentation.
• Structured, detail-oriented, and able to multi-task in a fast-paced environment.
• Strong problem-solving mindset.