System Analyst I

Class Title

Class Features
The Systems Analyst I will provide application and system support for multiple 3rd party and custom solutions. This role serves as the person that end customers (city staff) interact with when requiring a subject matter expert on the application he or she supports.
Furthermore, this role is responsible for the installation, setup, testing, and maintenance of these systems to ensure they continue serving end customers long after initial training and setup.
A Systems Analyst acts as liaison between the greater IT staff and the various department heads, city staff, and elected officials who interact with the software that runs our city. This requires an individual who is excellent in oral and written communication and is able to track progress on a number of tasks involving a number of customers, vendors, and deadlines.
The role also requires someone who is used to working with customers, training end users in one on one or in classroom settings and empowering them to serve our citizens in better ways.
A Systems Analyst I enjoys solving difficult problems for others and collaborating with colleagues to solve those problems in the best way possible.

Duties

Work Performed
Under the general supervision of the Solutions Manager, this position's duties and responsibilities include:

• Installation, setup, testing, and maintenance of deployed solutions
• Preparing a solution for initial training and setup
• Adding to documentation created by Business Analysts when required
• Keeping good records of change requests and problems solved during implementation
• Determining solutions to unexpected road blocks during implementation, whether with smaller solutions or reconfigurations or process changes
• Excellent analytical and critical thinking skills
• Capable of mapping out complex scenarios in diagraming tools, and understanding complex processes which are already diagramed
• Able to monitor and assess system health of all applications
• Values accuracy
• Able to work independently in a problem-solution oriented environment
• Able to collaborate with peers and management
• Strong oral and written communication skills
• Experience in customer service-oriented roles
• Enjoys problem solving and troubleshooting others' problems

Minimum Qualifications

Minimum Qualifications:

• Bachelor's degree in Computer Science, Management Information Systems (MIS), Business or a related field from an accredited institution or four (4) years of experience in a system analyst and/or IT business analyst role. Any equivalent combination of education and experience is acceptable.
• Basic understanding of application programming concepts & tools.
• Have outstanding written and verbal communication skills.

Normal Promotion Path
Any higher class or level for which eligible and qualified.

Physical Requirements: Tasks involve the ability to exert very light physical effort in sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.Tasks require perception and discrimination of visual and oral communication ability.

Work Requirements: Tasks are regularly performed without exposure to adverse environmental conditions

The City of Shreveport offers many benefits including vacation and sick leave, health, dental and vision insurance, 10 paid holidays per calendar year and long term disability.