System Support Coordinator

• Closing date: 14-Oct-2025

About the role

In this role, you will be responsible is to maintain database in MSD system used by QR Corporate Customer Care and record assignments/re-assignments of cases, which includes (but not limited to) GCEO/Executive Management escalations, Social Media posts, Skytrax posts etc. in a timely manner.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

Operational

• Prioritise assignments and registration of Social Media posts including escalations for higher management ensuring the cases are communicated and actioned by concerned in a timely manner.

• Update and maintain a record of escalations for GCEO and Case Brief Reports (weekly) in a timely manner and identify, register and compile vital reports received through various internal channels and ensure availability for the department/management information.

• Respond to on-board Medical Assistance forms to ensure such forms are complete in all aspects and perform routine checks on missing emails, cases and approvals and ensure all such information is kept available at all times.

• Perform support related duties to run the department functions smoothly on a daily basis along with handling a wide variety of situations and tasks involving the administrative function of the office. Tactfully handle enquiries and/or refer to appropriate personnel/department.

• Independently manage multiple tasks and assigned projects whilst respecting deadlines and simultaneously ensuring the integrity of all information and data.

• Update or amend case detail fields as per email requests received from the case handlers to ensure accurate data is maintained at all times.

• Maintain records of department assets in a timely, readily available and accurate manner.

Additional Accountabilities:

• Handle cases based on severity and respond to customers in a timely manner.

• Correctly, use tools/systems provided for investigation to assist line manager with early case closures. Under line manager's guidance, apply knowledge and understanding of mandated aviation industry regulations and legal requirements during case handling.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

About you

• Bachelor’s degree or equivalent with minimum of 2 years of job-related experience.

• Excellent in written and verbal communication skills.

• Maintain confidentiality and self-discipline.

• Certificate in Computer applications — MS office (Word, Excel, Power point, Access)

• Ability to work in a cross-culture environment

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.