System Support Engineer - Tier I

As a Tier 1 System Support Engineer, you will be the first point of contact for technical support requests. You’ll handle day-to-day troubleshooting, resolve basic IT issues, and escalate complex cases to higher tiers. This is an excellent entry-level opportunity to build your IT career in a dynamic and global environment.

Key Responsibilities

• Provide first-level support for system, hardware, software, and network-related issues.
• Log, track, and manage support tickets using a helpdesk/ticketing system.
• Troubleshoot common end-user issues with Windows, Office 365, and networking.
• Assist with system setups, configurations, and user account management.
• Escalate unresolved issues to Tier 2 or Tier 3 teams.
• Document common problems and solutions for knowledge sharing.

Requirements

• Bachelor’s degree in Computer Science, IT, or a related field
• 1 year plus of IT support experience.
• Basic knowledge of Windows/Linux environments and networking.
• Familiarity with Active Directory and Office 365 is a plus.
• Strong communication and problem-solving skills.
• Ability to work in shifts and under pressure.

Job Type: Full-time

Pay: Rs100,000.00 - Rs120,000.00 per month

Application Question(s):

• If offered job in Bagh, are you willing to relocate?
• We need resource as soon as possible, can you start immediately?

Work Location: In person