System Support Engineer - Tier II

As a Tier 2 System Support Engineer, you will handle escalated technical issues, support complex IT infrastructure tasks, and ensure high system availability. This role requires deeper technical expertise, proactive problem-solving, and collaboration with senior IT teams.

Key Responsibilities

• Provide second-level support for system, network, and application-related issues.
• Troubleshoot escalated incidents and ensure timely resolution.
• Manage system updates, patches, and performance monitoring.
• Support Active Directory, DNS/DHCP, email servers, and user access control.
• Perform root-cause analysis for recurring issues and propose long-term fixes.
• Work closely with Tier 3/Engineering teams on advanced issues.
• Maintain and update IT documentation and knowledge base.

Requirements

• Bachelor’s degree in Computer Science, IT, or a related field.
• 2–4 years of hands-on IT/System/Network support experience.
• Strong troubleshooting skills in Windows/Linux server environments.
• Good understanding of networking (LAN, WAN, firewalls, VPNs).
• Experience with Active Directory, Group Policy, and Office 365 administration.
• Familiarity with virtualization (VMware/Hyper-V) is a plus.
• Strong analytical, communication, and documentation skills.

Job Type: Full-time

Pay: Rs200,000.00 - Rs250,000.00 per month

Application Question(s):

• If offered job in Bagh AJK, are you willing to relocate?
• How immediate can you start?

Work Location: In person