Systems Administration Consultant

Key Responsibilities:

Identity & Authentication

• Manage and support:
• Active Directory (AD)
• DNS
• Microsoft DHCP
• AD Certificate Services
• Active Directory Federation Services (ADFS)
• Entra ID (formerly Azure AD) + Azure AD Connect
• Forefront Identity Manager (FIM)
• Windows Hello for Business
• Deploy and troubleshoot Group Policy Objects (GPOs)
• Add/remove DNS records, DHCP reservations, and certificates per IT staff requests
• Troubleshoot synchronization issues in Entra ID or FIM

Endpoint Security & Device Management

• Administer and troubleshoot:
• Trellix Endpoint Security (ENS)
• Microsoft Intune
• System Center Configuration Manager (SCCM)
• Microsoft Purview
• Troubleshoot failed deployments via Configuration Manager
• Deploy DAT/engine updates using ePolicy Orchestrator (ePO)
• Triage performance issues related to security policies or DAT updates
• Maintain and update Data Loss Prevention (DLP) policies
• Manage whitelist requests for DLP exceptions

Messaging & Collaboration

• Support and maintain:
• Microsoft Exchange Online
• Microsoft Teams
• OneDrive for Business
• Investigate mail-flow issues using Message Trace
• Troubleshoot Teams/Webex meeting join and quality issues using Call Quality Dashboard (CQD) and Call Analytics
• Validate and resolve issues with duplicate OneDrive data in the Preservation Hold Library

Remote Access

• Support and troubleshoot:
• Citrix Virtual Apps & Desktops
• Windows Terminal Services (Remote Desktop Services)
• Diagnose session launch issues using Citrix Director and Citrix Studio logs
• Respond to and resolve RDP connection failures

Cross-Cutting Operational Duties

• Track and coordinate patch management across all Windows systems
• Act as the queue manager for incidents, requests, and tasks
• Identify and propose process improvements
• Maintain and update documentation related to system architecture and configuration

Immediate Joiners

Job Type: Temporary
Contract length: 12 months

Pay: QAR11,000.00 - QAR13,000.00 per month

Application Question(s):

• Do you have bachelor's degree in any Computer Science, Information Technology, Engineering, or Information

Systems discipline?

Education:

• Primary (Preferred)

Experience:

• enterprise Windows systems administration : 5 years (Preferred)
• handling Tier 2/3 escalations. : 2 years (Preferred)

Language:

• English (Preferred)

License/Certification:

• QID (Preferred)