Urwah Admin

SFAI Qatar

1. Technical and Operational Support&middot; Receive, log, and resolve user inquiries and technical issues from government entities, companies, and individuals through approved support channels.&middot; Provide immediate support to members of tender committees, auction committees, and other committees associated with system usage.&middot; Coordinate with specialized technical support teams to ensure timely resolution of issues in accordance with defined service timelines.&middot; Register all incidents, service requests, and inquiries in the ticketing system, ensuring full documentation of request status, response time, and resolution time.&middot; Prepare weekly management reports detailing ticket volumes, issue categories, applied solutions, and closure rates.&middot; Analyze recurring issues and propose root-cause solutions to enhance system stability and reduce service disruptions.&middot; Conduct periodic reviews of the Unified Procurement Portal to ensure data accuracy, completeness, and content integrity.2. Knowledge Management and User Experience Improvement&middot; Develop and update User Manuals, FAQs, and guidance materials as required.&middot; Consolidate frequently asked questions and systematically publish them within the system.&middot; Provide recommendations to improve User Experience (UX) and system usability based on user feedback and support data.&middot; Contribute to the continuous improvement of operational procedures related to HelpDesk Services.3. Training and Capacity Building&middot; Design and deliver comprehensive and continuous training programs for system users.&middot; Organize periodic workshops and training sessions to ensure efficient and effective system utilization.&middot; Prepare training materials (presentations, manuals, instructional videos) in both Arabic and English.&middot; Conduct individual training sessions for new users or users requiring additional support.&middot; Perform post-training evaluations to assess effectiveness and recommend future improvements.&middot; Provide post-training support to ensure proper application of acquired skills in operational environments.Required Experience&middot; Minimum 5 years of experience in:o HelpDesk and technical support serviceso System training deliveryo User support within government or enterprise environments&middot; Strong knowledge of Oracle systems, including:o Oracle iSuppliero Oracle iProcuremento Oracle Purchasingo Oracle Supplier Lifecycle Managemento Oracle Sourcingo Oracle Inventory&middot; Proficiency in Microsoft Office applications and Adobe Acrobat Pro.&middot; Hands-on experience with ticketing and incident management systems.Job Type: Full-timePay: QAR11,800.00 - QAR12,800.00 per monthWork Location: In person

Technical Support & Oracle SCM Support – HelpDesk Services

<ul><li>Service Delivery &amp; Operations</li></ul>Manage daily bus service operations, ensuring schedule adherence, customer satisfaction, on-time performance, and service reliabilityCoordinate service disruptions, contingency planning, crisis management, and emergency responseMonitor service performance metrics, analyzing trends, identifying areas for improvement, and implementing data-driven solutions<ul><li>Engineering &amp; Maintenance Oversight</li></ul>Provide technical expertise in fleet-wide engineering and maintenance programs, optimizing asset utilization and lifecycle managementOversee maintenance and repair of bus systems, including mechanical, electrical &amp; electronic components, ensuring compliance with industry standardsEnsure safety and regulatory compliance in engineering &amp; maintenance activities, conduct audits and risk assessments<ul><li>Team Leadership &amp; Development</li></ul>Lead and mentor engineers &amp; technical staff, providing guidance, support, coaching, and development opportunitiesFoster teamwork, employee engagement, collaboration, open communication, and a culture of continuous improvementDevelop and implement training programs for professional development, enhancing technical expertise &amp;leadership skills<ul><li>Customer Service &amp; Quality Assurance</li></ul>Ensure exceptional customer service, addressing complaints, feedback, concerns, and suggestions in a timely &amp; professional mannerImplement customer service initiatives, improving satisfaction, loyalty, retention, and advocacy through proactive engagementMonitor service quality, identifying areas for improvement, conducting customer surveys, and analyzing feedback<ul><li>Strategic Planning &amp; Compliance</li></ul>Develop and manage budgets for engineering &amp; maintenance activities, ensuring cost-effectiveness and resource optimizationEnsure compliance with regulatory requirements, industry standards, company policies, safety protocols, and environmental regulationsImplement business continuity management plans, risk mitigation strategies, and disaster recovery proceduresJob Type: Full-timePay: QAR20,000.00 - QAR22,000.00 per monthExperience:<ul><li>Service Manager: 10 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>PMP, CE &amp; CMM (Preferred)</li><li>QID (Preferred)</li></ul>Work Location: In person

Service Manager

Key Responsibilities:&middot; Identify and research potential clients, markets, and business opportunities.&middot; Generate, qualify, and nurture leads through calls, emails, networking, and online channels.&middot; Schedule and conduct client meetings or discovery calls.&middot; Assist in preparing compelling proposals, presentations, and pitches.&middot; Build and maintain strong relationships with new and existing clients.&middot; Track and report sales metrics and client interactions.&middot; Monitor industry trends, competitor activities, and client feedback to inform strategy.&middot; Meet or exceed monthly and quarterly business development targets.&middot; Collaborate with internal recruitment and outsourcing teams to align client requirements with service offerings.&middot; Act as a liaison between clients and service delivery teams to ensure seamless onboarding and satisfaction.&middot; Assist in responding to tenders and RFPs relevant to manpower, PRO, and outsourcing services.Qualifications:&middot; Bachelor&rsquo;s degree in Business Administration, Marketing, Economics, or a related field.&middot; Minimum 2&ndash;3 years of experience in business development, sales, or a similar client-facing role.&middot; Excellent communication, interpersonal, and negotiation skills.&middot; Strong organizational and time-management abilities.&middot; Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).&middot; Ability to work independently and as part of a collaborative team.&middot; A proactive attitude with a passion for growth and learning.&middot; Experience in the outsourcing, recruitment, or HR services industry is highly preferred.&middot; Knowledge of the Outsourcing/Manpower activities is a must.&middot; Bilingual &ndash; Arabic and English speaker preferred&middot; Working knowledge of local labor laws and manpower regulations in Qatar is an advantage.Job Types: Full-time, PermanentPay: QAR6,000.00 per monthExperience:<ul><li>outsourcing: 3 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>Qatar ID (Required)</li></ul>Work Location: In person

Business Development - Manpower & Recruitment

Key Responsibilities<ul><li>Develop and execute treasury strategies aligned with business objectives.</li><li>Manage daily cash flow, liquidity, and funding requirements.</li><li>Prepare accurate cash forecasts and treasury reports for senior leadership.</li><li>Oversee bank accounts, banking operations, and service agreements.</li><li>Analyze financial and market risks; implement effective mitigation strategies.</li><li>Manage foreign exchange exposure and hedging activities.</li><li>Ensure compliance with IFRS/GAAP, banking regulations, and company policies.</li><li>Collaborate with internal/external auditors and regulatory bodies.</li><li>Lead and mentor treasury team members.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or related field.</li><li>Master&rsquo;s in Finance/Economics preferred.</li><li>Minimum 12 years&rsquo; treasury or investment experience, ideally in transportation.</li><li>2&ndash;3 years in a senior leadership or managerial role.</li><li>Strong background in financial analysis, due diligence, and risk management.</li></ul>Job Type: Full-timePay: QAR40,000.00 - QAR45,000.00 per monthExperience:<ul><li>Treasury Manager: 10 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>QID (Preferred)</li></ul>Work Location: In person

Treasury Manager

Key Responsibilities <ul><li>Lead technical design and system architecture for enterprise projects.</li><li>Oversee and guide development teams through mentoring and code reviews.</li><li>Ensure best practices in coding, performance, and security.</li><li>Collaborate with stakeholders to align business requirements with technical solutions.</li><li>Contribute to hands-on development when required.</li><li>6+ years in .NET Core / .NET Framework development.</li><li>Proven experience in complex enterprise projects.</li><li>Expertise in Entity Framework Core / Entity Framework.</li><li>Strong SQL Server database design and optimization skills.</li><li>Proficiency in LINQ and T-SQL.</li><li>Solid understanding of Dependency Injection and IoC containers.</li><li>Web Development: HTML5, CSS3, JavaScript, jQuery, AJAX, Bootstrap (or similar), Responsive Web Design.</li><li>API Development: RESTful API creation and consumption.</li><li>Database: SQL Server (procedures, functions, triggers, indexing, normalization, ETL).</li></ul>Job Types: Full-time, Temporary Contract length: 7 monthsPay: QAR10,000.00 per monthExperience:<ul><li>Technical Lead in Asp dotnet : 3 years (Preferred)</li><li>.Net core/.Net framework: 6 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>License/Certification:<ul><li>Qatar ID (Required)</li></ul>

DotNet Developer - Arabic Speaking

<ul><li>Supervise daily site activities and ensure work is carried out as per approved drawings and specifications.</li><li>Coordinate effectively with project teams, consultants, subcontractors, and suppliers.</li><li>Monitor site progress, quality of work, and adherence to safety procedures.</li><li>Conduct inspections and verify compliance with engineering and construction standards.</li><li>Prepare daily progress reports, documentation, and site-related records.</li><li>Address on-site technical issues and propose practical engineering solutions.</li><li>Ensure proper execution of civil and marine works in line with project requirements.</li><li>Participate in risk assessments, technical meetings, and safety briefings.</li><li>Oversee material usage and ensure availability of required resources on site.</li></ul>Requirements<ul><li>Minimum 10 years of experience as a Site Engineer.</li><li>Strong exposure to civil and marine construction projects (mandatory).</li><li>Basic Sea Survival</li><li>H2S (OPITO-approved)</li><li>Working at Height Training</li></ul>Job Type: Full-timePay: QAR10,000.00 - QAR12,000.00 per monthApplication Question(s):<ul><li>Do you have Bachelor&rsquo;s Degree Major in Civil Engineering?</li></ul>Experience:<ul><li>Site Engineer (Civil Marine): 10 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>QID (Preferred)</li></ul>

Site Engineer

<ul><li>Identify and develop new business opportunities.</li><li>Provide technical information and support to clients.</li><li>Prepare quotations, proposals, and presentations.</li><li>Maintain strong relationships with existing and new customers.</li><li>Conduct client visits, meetings, and product/service demos.</li><li>Work with internal teams to prepare accurate proposals.</li><li>Study market trends and understand customer needs.</li><li>Maintain sales reports and track leads and opportunities.</li><li>Support tender and business development activities.</li></ul>Experience &amp; Skills<ul><li>Minimum 5 years of experience in sales or technical sales.</li><li>Experience in marine construction, technical services, or oil &amp; gas is preferred.</li><li>Good technical understanding and sales/marketing knowledge.</li><li>Strong skills in MS Office (Excel, Word, PowerPoint).</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Ability to work independently and meet sales targets.</li></ul>Job Type: Full-timePay: QAR10,000.00 - QAR12,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li> sales in Marine Construction / Tech / Oil &amp; Gas: 5 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>QID (Preferred)</li></ul>

Sales Engineer

Join SFAI Qatar and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.