Systems Administration Consultant

Key Responsibilities

1. Identity & Authentication

• Administer and support:
• Active Directory (AD)
• DNS & Microsoft DHCP
• AD Certificate Services
• ADFS
• Entra ID & Entra Connect
• Forefront Identity Manager (FIM)
• Windows Hello for Business
• Deploy and troubleshoot Active Directory GPOs.
• Manage DNS records, DHCP reservations, and certificates.
• Troubleshoot identity synchronization issues (Entra ID / FIM).

2. Endpoint Security & Device Management

• Manage and support:
• Trellix Endpoint Security (ENS)
• Microsoft Intune
• Configuration Manager (SCCM)
• Microsoft Purview
• Troubleshoot failed deployments in SCCM.
• Deploy DAT/engine updates via ePO.
• Analyze and resolve performance or policy-related incidents.
• Maintain and update Data Loss Prevention (DLP) policies.

3. Messaging & Collaboration

• Administer:
• Exchange Online
• Microsoft Teams
• OneDrive for Business
• Monitor and troubleshoot:
• Mail flow issues using Message Trace
• Teams/Webex meeting and media quality issues (CQD & Call Analytics)
• Validate and manage duplicate OneDrive data (Preservation Hold Library).

4. Remote Access

• Support and troubleshoot:
• Citrix Virtual Apps & Desktops
• Windows Terminal Services
• Investigate session launch failures using Citrix tools (Director & Studio).
• Resolve RDP-related incidents.

5. Cross-Functional Operational Duties

• Coordinate and track patch management for all Windows systems.
• Manage incident, request, and task queues effectively.
• Identify and implement process improvements.
• Maintain technical documentation (architecture & configurations).

Secondary Responsibilities

• Handle Tier 1 escalations, resolve issues end-to-end, and identify improvements.

Reporting & Relationships

• Reports to Lead – IT Operations (Systems).
• Works with internal IT teams and external vendors for support and issue resolution.

Compliance & Additional Duties

• Follow Safety, Health & Environment (SHE) and quality standards.
• Support Qatarization through mentoring and knowledge transfer.
• Conduct knowledge sharing and create FAQs to improve First Call Resolution (FCR).
• Participate in change management, DR planning, and audits.
• Support process improvements and implement remediation actions.

Qualifications

• Bachelor’s degree in any Computer Science, Information Technology, Engineering, or Information Systems discipline
• Experience: 5+ years in enterprise Windows systems administration with at least 2 years handling Tier 2/3 escalations.

Technical Skills:

• Proven expertise administering Active Directory, Hybrid Entra ID, and DNS/DHCP core services.
• Hands-on experience with Intunes / System Centre Configuration Manager (SCCM)
• Solid understanding of the architecture and dependencies of Exchange Online,
• Teams/Webex, and OneDrive.
• Citrix Virtual Apps & Desktops operations (Studio, Director, Workspace) and Windows RDS.
• Working knowledge of Trellix ENS/DLP/Application Whitelisting
• Scripting: PowerShell proficiency (functions, modules, REST/Graph calls).
• Virtualization technologies
• Certifications (Recommended): Microsoft Identity & Access Administrator (SC-300),
• MCSA/MCSE, Citrix CC-VAD, ITIL v4 Foundation.

Business Skills

• Excellent written and spoken English.
• Strong analytical problem-solving skills
• Specialized technical expertise and broader IT knowledge
• Compliance with risk, security, and continuity management principles

Pay: QAR13,900.00 - QAR14,900.00 per hour

Application Question(s):

• Do you have bachelors in y Computer Science, Information Technology, Engineering, or Information Systems ?

Experience:

• System Administration: 5 years (Preferred)
• Handling Tier 2/3 Escalations: 2 years (Preferred)

Language:

• English (Preferred)

License/Certification:

• QID (Preferred)

Work Location: In person