Systems Administrator

Kodak Alaris is a global technology company that’s delivering future value through customer solutions. Our advanced, patented intellectual property combines breakthrough technologies, digital transformation, and human know-how to unlock the power of images and information. We make businesses run faster, governments run smarter and provide consumers innovative solutions to preserve and enjoy their most cherished memories. Our future is powered by our employees’ creativity. Expect a lot from Kodak Alaris and know that we expect a lot of ourselves and the performance of the company.

Kodak Moments is a leading global provider of photo products and services to retailers, consumers, and entertainment properties. We inspire consumers to bring their memories to life--delivering innovative, high-quality photo products and experiences they find truly meaningful. Powered by over 100,000 consumer touchpoints across 30 countries globally, it's our mission to be the brand consumers choose to celebrate and preserve life's memories, from the big events to the everyday moments that matter.

POSITION SUMMARY:
The Systems Administrator is primarily responsible for providing technical support for all customer site operations. He/she is responsible for the installation and upgrading of all systems, will train on how to maintain the imaging systems, and perform periodic preventative maintenance.

PRINCIPAL ACCOUNTABILITIES: (MAJOR END RESULTS FOR WHICH THIS JOB IS HELD ACCOUNTABLE)

• Install, diagnose, troubleshoot, and/or repair computers, computer-based electronic equipment, and Imaging equipment.
• Perform 2nd and 3rd level of support as escalated by the 1st level support.
• Perform final systems checks after installation prior to handing over system to Retail Operations.
• Identify problems that require corrective action and escalate to Corrective Action Team.
• Ability to multi-task in a fast-paced environment while occasionally working under tight deadlines.
• Normally receives little instructions on routine work, detailed instructions on new projects or assignments and on occasion lead installs.
• Maintaining/Monitoring of Windows server, Virtual platform & Active directory in POS system environment.
• Provide timely and adequate communication to reporting Manager in order to minimize issues, stick to deadlines
• Aid customer, staff, management, and other parties involved in our business whenever necessary
• maintain proper preventative maintenance procedures whenever on-site location
• Coordinate with vendors and customers to complete an incident/ticket from beginning to end
• Conduct testing and participate in the configuration of application software in a production environment during version upgrades or system rollouts.
• Participate in an on-call rotation, providing additional off hours support when needed, both independently and alongside other internal and external support teams.
• Troubleshooting onsite (in person, telephone, or using remote connection methods) in a timely and accurate fashion.
• Responsible for accurate documentation of user interaction and proper escalation channels to remediate issues.
• Maintain data within tracking tools which will be used to monitor support levels and the team's ability to successfully meet the business units' support requirements.
• Managing/Supporting of Microsoft Active Directory environment
• Ensuring business continuity in the IT operations and coordination with the other departments and within the group

SKILL AND/OR KNOWLEDGE SPECIFICATIONS:

• Software: Windows Server (2003/2008/2012), Windows (XP/7/8), VMWare Workstation, VMWare VSphere/ESXi, SQL DB administration, Active Directory, Microsoft Office
• Hardware platforms: Intel-based Servers, Desktops, Tablets, Laptops, Printers, Digital cameras, RAID, NAS, and POS Hardware components
• Networking -- TCP/IP, DNS, DHCP, FTP, SMTP, wireless technologies including AP, routers, wireless site survey, wireless frequencies, Radiation Patterns, troubleshooting
• Familiar with remote access technologies including Citrix, Juniper, VNC, Log Me In, Team viewer, PCAnywhere, RDP, etc.
• In depth knowledge of back-up and restore technologies including, SQL DB restorations, Ghost, Acronis and PXE
• Knowledge of OS and software debugging and troubleshooting techniques, the ability to accurately describe the information obtained
• Excellent customer service and interpersonal skills.
• Ability to work independently and cooperatively.
• Ability to multi task while occasionally working under tight deadlines.
• Excellent oral and written communication skills
• Analytical ability required to resolve problems and provide technical support.
• Knowledge of batch commands and scripting (PowerShell, VB Script, Java Script, Python) a plus

EDUCATION AND/OR EXPERIENCE SPECIFICATIONS:

• BS in a technical discipline or equivalent work experience
• A+ and Network+ certification preferred
• 2-5 years of Helpdesk or Desktop Support experience

OTHER

• 25% overnight travel required, often times on short notice
• Must be able to lift 50 pounds
• Ability to work at heights, high lift certification a plus
• Must have valid driver's license and have a clean MVR that meets company guidelines
• Possess or able to obtain a valid passport for International travel

Compensation: $25.00 - $28.00 per hour based on level of experience.

Sponsorship not available for this position.

Kodak Alaris is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

As a member of the Kodak Alaris team you will be eligible to participate in our flexible benefits program which include paid flexible time off, health, dental and vision coverage, paid sick leave, paid parental leave, 401(k) plan with company match, short-term and long term disability coverage and life insurance.