Systems Administrator

The Position

ABOUT US:

The East Bay Regional Park District is a system of beautiful parklands in Alameda and Contra Costa counties to the east of San Francisco. The system comprises 73 parks spanning across 126,809 acres; 1,250 miles of trails; 55 miles of shoreline. We manage and preserve natural and cultural resources for all to enjoy and protect. The regional parks are ideal for healthful recreation and environmental education. Learn about our Mission and Vision, History, and our contributions to the United Nations 17 Sustainable Development Goals.

OUR MISSION:

EBRPD preserves a rich heritage of natural and cultural resources and provides open space, parks, trails, safe and healthful recreation and environmental education. An environmental ethic guides the District in all of its activities.

OUR VALUES:

• Respect– We honor the land we steward, each other, and the park visitors we serve.
• Resilience– We creatively adapt to change. We address challenges with empathy, perspective, and determination.
• Relationships– Our greatest strength lies in the trust, accountability, and teamwork we cultivate with our colleagues,
  partners, and the public we serve.
• Responsiveness– We communicate openly, honestly, and reliably.
• Transparency– We hold the public's trust through meaningful stakeholder engagement and access to timely and reliable information on decisions and performance.

• 
  Working with a purpose for a better world today and for future generations through the preservation of open space, public access to the outdoors, and a commitment to the conservation of the natural world found east of the San Francisco Bay across 33 cities in Alameda and Contra Costa counties.
• A community of colleagues who are passionate about public service and the East Bay Regional Park District, the communities it serves, and its mission.
• Excellent benefits: Medical, Dental, Vision, Flexible Spending, and pension benefits through California Public Employees Retirement System (CalPERS).
• Tuition reimbursement and professional development.
• Free on-site parking.
• Free parking permit for EBRPD parks (for up to 2 privately owned vehicles)
• Employee discounts for certain EBRPD park amenities (reservations, daily fishing permit, public boat launch).

• Possess strong leadership skills
• An innovative project manager who can prioritize competing deadlines.
• Has excellent communication skills with both internal and external stakeholder.
• Understands technical systems and processes associated with security, network infrastructure, voice and data, or IT development teams.

• Ability to lead a dynamic team.
• Meaningful and valued work connected to our organizational mission.
• Great benefits including medical, dental, tuition reimbursement, a retirement pension through California Public Employees Retirement System (CalPERS).

Essential Functions

• Performs installation, configuration and reconfiguration, maintenance, troubleshooting, and upgrading of servers, personal computers and network systems, email and backup systems, and related equipment;
• Maintains and supports Active Directory services by adding, removing, and/or editing users;
• Creates access rights to users and user groups;
• Creates groups and mailing lists;
• Performs a variety of technical tasks in support of the District's physical and virtual sever infrastructures, including installing, configuring, maintaining, and monitoring hardware and software upgrades to ensure effective server performance; maintains virtualization platforms in VMware environment;
• Diagnoses and solves technical and operational problems, working with vendors and consultants as needed; installs and configures server and host server systems software and hardware in accordance with project and user department needs and requirements;
• Creates email boxes for users and departments;
• Troubleshoots email servers, connection, access, security, firewall, and storage issues;
• Monitors email servers and performs scheduled maintenance;
• Sets up, supports and troubleshoots problems with synching email to smart devices;
• Configures and monitors enterprise backup solutions to provide data backup services for servers and end users; implements backup schedules;
• Ensures critical data is sent off-site for disaster recovery purposes; configures and implements real-time monitoring to identify and resolve service outages and critical resource shortages in a timely and efficient manner;
• Verifies that backups are successful, and data can be recovered; provides escalated support and backup to help desk staff;
• Manages and performs capacity planning to ensure systems and applications perform above specified service levels;
• Oversees disk storage utilization and system performance;
• Designs and documents procedures for the operation and maintenance of various systems, software and firmware including scheduled updates;
• Monitors system performance to identify deficiencies in design, security, installation, and/or integration with other technologies;
• Performs user data migration and recovery due to hardware/software upgrade or disaster;
• Configures and maintains patch management of systems;
• Implements system enhancements to improve the performance and reliability of the system; Researches, recommends, tests, and implements upgrades and fixes as needed;
• Develops and recommends comprehensive standards, policies, procedures, and technical Documentation pertaining to system maintenance and infrastructure;
• Stays abreast of new trends and innovations in technology related to District operations;
• Researches, recommends, and evaluates vendor solutions and technologies;
• Implements improvements;
• Works with staff to maintain, revise, or improve operations and systems;
• Serves as technical resource for management staff on assigned projects, gathers user and systems requirements, works with vendors, contractors, project managers, and other project staff, installing, configuring, testing, and providing general technical support, and developing technical and user documentation;
• Provides recommendations to meet current and future business goals;
• Performs related duties as assigned.

Minimum Qualifications

Education: A bachelor’s degree from an accredited college or university with major coursework in management information systems, computer science, or a related field;

Experience: Three years of increasingly responsible experience supporting and implementing information technology infrastructure and/or server administration.

License: Possession of a valid California Driver’s License is a condition of initial and continued employment in this classification.

Additional Information

• Principles of computer operating systems, enterprise infrastructure, and peripheral components;
• Principles and practices of designing, installing, and maintaining virtualization technologies;
• Technologies employed by the District’s information systems;
• Principles and practices of configuring and using system monitoring tools;
• Principles and practices of configuring and implementing system backup solutions;
• Principles, practices, procedures, and techniques involved in installation, configuration, operation, monitoring, and maintenance of server infrastructure and network environments; techniques and methods of system evaluation, implementation, and documentation;
• Troubleshooting, configuration, and installation techniques; procedures for creating and modifying systems security;
• Principles and practices of desktop computer and server troubleshooting;
• Network file management; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

• Monitor system and server utilization and recommend appropriate revisions to processes, procedures, and operations;
• Perform routine to complex functions in the installation, implementation, testing, and maintenance of a variety of support servers, storage systems, and other components; perform basic analyses of informational requirements and needs, identify problems, provide technical advice and consultation, and ensure efficient computer system utilization;
• Work independently while understanding and applying District and departmental policies and procedures;
• Stay technically abreast of industry trends and technologies;
• Perform deductive and inductive reasoning;
• Secure and administer email communication systems;
• Apply best practices for security of District systems and applications; think clearly and act quickly; apply logic and common sense to problem solving;
• Follow oral and written instruction;
• Lift, move and carry equipment up to 50 pounds;
• Bend, stoop and crawl in confined spaces;
• Walk and drive;
• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications;
• Communicate clearly and concisely, both orally and in writing;
• Establish and maintain effective working relationships with those contacted in the course of work at all levels, including a culturally diverse general public, with a focus on quality service to internal staff and external customers.

• Must pass a level 2 Background Check.
• This position is required to respond and assist in the event of a system outage as directed; may be required to work weekends or evenings.

UNION AFFILIATION:

AFSCME: East Bay Regional Parks Employees, Local 2428, American Federation of State, County & Municipal Employees (AFSCME), AFL-CIO, represents this classification. Wages, hours, and other terms of conditions of employment are covered in a Memorandum of Understanding (MOU) between the Park District and Local 2428. The probationary period for this classification is nine (9) months.

Internal Promotions: Placement shall be made at the first step in the salary range for the new position (Step A) unless the salary rate at Step A of the new position is less than a 5% increase. In such instances, the employee will be placed at a step in the new salary range that ensures at least a 5% increase.

Application materials for these positions consist of two (2) required parts:

1. A current East Bay Regional Park District application submitted online, and

2. Completed supplemental questions

Notification:All applicants will be notified of the status of their application via email, generally within two to three weeks after the closing date. You may also sign into your GovernmentJobs.com account to view your current application status and notifications.

Selection Process:The application materials for all applicants meeting the minimum qualifications will be reviewed by a screening panel to select the best qualified for testing or oral examination/interview. The District reserves the right to set up a written test, performance test, and/or other assessment procedures before or after the interview process. Possession of minimum qualifications does not guarantee an interview or invitation to test. Pursuant to the Federal Immigration and Reform Act of 1986, all applicants who are hired will be required to provide proof of identity and appropriate work authorization documents prior to commencement of employment.

Special Testing Arrangements: If you require special arrangements due to a verified disability or medical condition, please contact the Human Resources Department at (510) 544-2154 at least five business days before the test.

For information regarding the District's applicable benefits package, please visit http://www.ebparks.org/about/jobs/resources/default.htm.

For temporary and/or on-call assignments, there are no benefits offered.