Systems Administrator Level I

Overview: Responsibilities:

• Serve as the primary point of contact for IT support at the USAF Academy MTF, handling requests and incidents via service desk tickets or in person.
• Troubleshoot and resolve hardware, software, operating system, printer, and connectivity issues for end users.
• Provide desk-side and remote technical support for problems not resolved by enterprise IT teams (such as the DHA Global Service Center).
• Manage lifecycle operations for desktops, laptops, printers, tablets, and other IT equipment, including installation, configuration, maintenance, documentation, and inventory tracking.
• Assist with user account creation, identity management, and access controls within Active Directory and enterprise systems.
• Support the maintenance of workstation and laptop software/hardware baselines and ensure patching and cybersecurity compliance.
• Install, remove, and troubleshoot authorized software/applications.
• Maintain compliance with all Department of Defense (DoD) and Defense Health Agency (DHA) cybersecurity, privacy, and training requirements, including completion of mandatory annual training.
• Support site telecommunications systems, coordinate installation/moves/changes for telephones and other devices, and assist with cable management and device documentation.
• Communicate and collaborate with the Government Task Manager and other technical staff to ensure service delivery standards are met.
• Document technical actions, update knowledge bases, and provide first-level training to end users as needed.
• Participate in required onboarding, orientation, ongoing training, and security processes.

Qualifications:

• High School Diploma or GED required; Associate’s Degree in Computer Science, Information Technology, or related field preferred.
• Experience in IT support, systems administration, desktop support, or help desk roles (preferably in a DoD, government, or healthcare environment).
• Must meet DoD 8140/8570 baseline certification requirements for IT/IA personnel (e.g., CompTIA Security+ CE, Network+ CE, or equivalent). Certification may be obtained within a government-specified timeframe if not held at hire.
• Ability to troubleshoot and support Windows operating systems, desktops/laptops, printers, and common software in an enterprise environment.
• Experience with Active Directory user and group management.
• Familiarity with IT ticketing systems (Remedy, ServiceNow, or similar).
• Good verbal and written communication abilities.
• Strong customer service skills; ability to work cooperatively with users, teammates, and government staff.
• Ability to lift up to 44 pounds, and occasionally crawl under desks/tables for troubleshooting.
• Availability: Willingness to work full-time onsite Monday–Friday (with possible staggered or flexible schedules as needed).
• Ability to participate in training or scheduled maintenance during non-standard hours if required by the site.

• Experience supporting IT environments in military, federal, or medical settings.
• Prior support for telecommunications systems (phones, VTC) and cable management.
• Knowledge of Department of Defense cybersecurity practices, information assurance standards, and privacy regulations.
• Familiarity with patch management, vulnerability remediation, and maintaining hardware/software inventory.

Pay Transparency Statement: AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $65,700.00/Yr. - USD $109,700.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement: EEO Race/Sex/Disability Status/Veteran Status