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Systems Analyst

Overview:

VTG is seeking a Systems Analyst to provide on-site IT support to the Navy's Activity Chief Information Officer (ACIO) office at the Washington Navy Yard. This is an onsite role. The IT Helpdesk Analyst will have a strong understanding of IT helpdesk operations, including troubleshooting Navy Marine Corps Intranet (NMCI)-related issues, supporting telecommunications, and maintaining asset inventory. This role requires proactive problem-solving, adherence to established standard operating procedures, and the ability to escalate complex issues effectively.

Responsibilities:

Serve as a primary point of contact for NAVSEA HQ users, providing Tier 1 and Tier 2 IT support.
Document and troubleshoot NMCI-related computer issues; liaise with NMCI Helpdesk for ticket creation and resolution.
Provide SIPR tablet / surface pro configuration and telecommunications support to NAVSEA HQ personnel.
Assist with the setup, installation, and configuration of hardware and peripherals.
Maintain accurate NMCI asset inventory for NAVSEA HQ, including tracking and reporting.
Organize and oversee hardware inventory management.
Support ACIO with data call inputs and compliance reporting.
Manage user accounts, service requests, and access permissions within Navy IT systems.
Clearly articulate technical issues and propose effective resolutions.
Perform additional duties as assigned in support of IT operations.

Qualifications:

Required skills: