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We're committed to bringing passion and customer focus to the business.

Job Description

Key Responsibilities:

Platform Optimization & Support

• Partner with business units and Multi-Family BA to understand processes and identify opportunities for improvement.
• Collaborate with IT and vendors to implement ProLink quarterly updates and new features.
• Validate system changes through testing and ensure smooth deployment.
• Provide guidance to end users on best practices and system functionality.

Data Quality & Reporting

• Develop and maintain reporting tools, queries, and dashboards to support decision-making.
• Ensure data accuracy and compliance with internal standards.
• Perform data validation activities.
• Manage data mapping of imported data from various sources into ProLink.

Stakeholder & Vendor Coordination

• Act as the liaison between business stakeholders and vendor support teams on technical matters.
• Facilitate enhancement requests and issue resolution.
• Participate in user group meetings and feedback sessions.

Documentation & Training

• Coordinate user guides, process documentation, and FAQs.
• Conduct training sessions for super users and business teams.
• Maintain records of system configurations and change history.

Job Requirements

Education: Bachelor’s degree in Business, Information Systems, or related field, or equivalent experience.

Experience:

• 3–5 years in business analysis or application support, preferably in Multi-Family housing.
• Experience with ProLink or similar enterprise platforms strongly preferred.

Knowledge/ Skills:

Required:

• Business Analysis: Requirements gathering, process mapping, and solution design.
• Data Management: SQL reporting, data validation, and reconciliation.
• Communication: Ability to translate technical concepts into business language.
• Collaboration: Work effectively with IT, stakeholders, and vendors.
• Documentation & Training: Clear, concise materials and user education.
• Microsoft Suite: Ability to use add-ons to create custom solutions in Word and Excel.

Preferred:

• ProLink Expertise: Understanding of modules, workflows, and configuration options.

Licenses/ Certifications: Not required, but certifications in business analysis, project management, or ProLink training are a plus.

Qualifications

Bachelor of Science, Relevant professional experience (2-5 years)

Experience

Relevant professional experience (2-5 years)

EEO Statement

As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.

The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion.

Diversity Statement

PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered.