Systems Analyst V - ITSP Lead

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Systems Analyst V - ITSP Lead
Job Title: Systems Analyst V
Agency: Health & Human Services Comm
Department: AES SISS ITSP
Posting Number: 14970
Closing Date: 05/20/2026
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Range: $5,797.66 - $7,652.91
Pay Frequency: Monthly
Salary Group: TEXAS-B-25
Shift: Day
Additional Shift:
Telework: Not Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: ATHENS
Job Location Address: 891 W CORSICANA ST
Other Locations: Austin
MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11
ISM,IT,Z Prefix

Job Summary

Essential Job Functions (EJFs)

Systems Analysis & Solution Design (30%)

• Performs advanced analysis of business rules, user needs, and system requirements to identify and define system enhancements supporting eligibility programs.
• Translates complex business needs into clear functional and technical specifications, including business requirements, business rules, process flows, diagrams, mock‑ups, and system design documents.
• Defines system goals, evaluates solution options, and recommends approaches aligned with operational, technical, and policy considerations.
• Develops clear visual process artifacts (e.g., workflow diagrams, process maps, swim‑lane diagrams) to communicate system behavior and business operations.
• Serves as an application process subject matter expert (SME) and technical lead for assigned systems.

Project Delivery & Lifecycle Support (25%)

• Collaborates with business stakeholders and IT teams to support initiatives across all phases of the system development lifecycle.
• Measures and monitors progress to ensure releases are delivered on schedule and according to agreed‑upon scope and quality expectations.
• Coordinates testing activities, including participation in and support of user acceptance testing.
• Partners with support and release teams to plan, deploy, and stabilize production releases.
• Communicates risks, issues, and dependencies promptly to project managers and leadership.

Stakeholder Engagement & Communication (15%)

• Works closely with program staff, leadership, and technical teams to define initiative scope, benefits, and expected outcomes.
• Communicates complex technical concepts in clear, plain language to non‑technical audiences.
• Provides briefings, written summaries, and presentations related to system functionality, process changes, and implementation impacts.
• Maintains a holistic view of the customer experience, considering technical, functional, process, and policy impacts when defining solutions.

Documentation, Data, & Quality Support (15%)

• Develops, reviews, and maintains high‑quality system, technical, and operational documentation.
• Documents business requirements for data requests; validates and distributes data in a clear, usable format.
• Performs validation and quality checks on system outputs and data products prior to release or distribution.
• Supports continuous improvement of documentation standards, processes, and style guides.

Leadership, Mentorship & Peer Review (10%)

• Provides guidance, technical direction, and peer review for other analysts.
• Shares best practices related to systems analysis, documentation, testing, and implementation.
• Assists with onboarding and cross‑training of team members on new systems and functionality.

Operational Support (5%)

• Participates in on‑call rotation and provides after‑hours or weekend support as needed.
• Performs other duties as assigned to support team operations and agency priorities.

Knowledge, Skills, and Abilities (KSAs)

• Knowledge of eligibility systems and platforms, including TIERS, State Portal, DataMart, YourTexasBenefits.com, and mobile applications.
• Knowledge of state and federal programs and regulations, including SNAP, TANF, Medicaid, CHIP, HTW, and MEPD.
• Skill in facilitating stakeholder discovery to elicit and document business processes and requirements.
• Skill in developing visual workflow artifacts such as process maps, swim‑lane diagrams, and system interaction diagrams.
• Ability to translate complex operational processes into clear, understandable visual models for technical and non‑technical audiences.
• Ability to validate process documentation with stakeholders and incorporate feedback effectively.
• Experience working in Agile/Scrum environments, including epics, user stories, and test cases.
• Skill in data analysis, validation, and interpretation.
• Ability to analyze complex problems and develop practical, scalable solutions.
• Ability to communicate effectively with technical and non‑technical stakeholders.
• Ability to provide guidance, peer review, and informal leadership to others.
• Ability to work independently, manage competing priorities, and exercise sound judgment.

Initial Screening Criteria

• Two (2) or more years of professional experience in managing the processes involved in development.
• Two (2) or more years of experience producing technical documentation.
• At least one (1) year of experience analyzing data.
• Minimum of four (4) years of relevant professional experience in a closely related field.

Registrations, Licensure Requirements, or Certifications

• IIBA – Certified Business Analysis Professional (CBAP) – Preferred
• IIBA – Certification in Business Data Analytics (CBDA) – Preferred
• ABPMP – Certified Business Process Professional (CBPP®) – Preferred
• Certified Scrum Product Owner (CSPO) – Preferred
• DAMA Certified Data Management Professional (CDMP) – Preferred

Additional Information

• Candidates must reside in the State of Texas by their official start date.
• Visa sponsorship is not available for this position.
• Employees must maintain reliable internet connectivity and webcam capability during work hours.
• Selected applicants must pass a background check and other required due diligence.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.